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Krystal Haley Johnson

@krystaljohnson

Administrative and operations professional at Monogram Health who managed 450+ client accounts weekly and tracked operational KPIs.

United States

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What I'm looking for

Administrative Operations Specialist, Program Administrative Coordinator, Client Success Specialist, Client Services Coordinator, Business Operations Analyst, Utilization Management Coordinator, Clinical Operations Specialist

My experience at Monogram Health included coordinating daily workflows and high-volume administrative operations, managing more than 450 client accounts weekly through Salesforce. I tracked operational KPIs, maintained accurate records, and developed Excel reports and PowerPoint presentations to support performance reporting and process improvement.

During my time at JPS Health Network, I supported laboratory operations through inventory management, specimen coordination, documentation, and workflow support. I also worked with laboratory automation systems and LIS applications for specimen tracking, reporting, and patient record management.

At Omnicell, I supported client services and product implementation by managing client inquiries, documenting service issues in Salesforce CRM, and coordinating resolutions with cross-functional teams. I supported more than 100 clients monthly, helping address concerns and maintain effective communication throughout the resolution process.

Experience

Work history, roles, and key accomplishments

Concurrent Review Administrative Specialist

Monogram Health

Apr 2024 - Oct 2026 (2 years 6 months)

Coordinated daily work queues and high-volume administrative workflows, managing 450+ client accounts weekly in Salesforce. Tracked operational metrics, prepared Excel reports and PowerPoint presentations, and resolved process issues to support operational efficiency.

Salesforce Excel PowerPoint Operational Metrics KPI Tracking Data Analysis Reporting Process Improvement Workflow Coordination Account Management

Lab Support Specialist

JPS Health Network

Feb 2021 - May 2023 (2 years 3 months)

Supported laboratory administrative operations through inventory management, specimen coordination, and documentation. Served as initial point of contact for internal departments and maintained accurate patient records in LIS applications.

Laboratory Information Systems Specimen Tracking Results Reporting Quality Control Data Entry Documentation Record keeping Confidentiality

Client Services Specialist

Omnicell

May 2017 - Dec 2020 (3 years 7 months)

Managed client inquiries and service issues in Salesforce CRM, documenting cases and coordinating timely resolution. Supported 100+ clients monthly and collaborated with cross-functional teams to resolve discrepancies and maintain accurate records.

Salesforce Customer Relationship Management Case Management Issue Resolution Cross Functional Collaboration Communication Skills