Melissa Silas

Managed a high volume of incoming calls, ensuring efficient scheduling of patient appointments and prompt relay of refill requests and messages to medical staff. Verified patient insurance coverage, identifying and rectifying discrepancies to maintain accurate records.

Oversaw daily administrative functions, ensuring efficient patient chart management and accurate insurance verification processes. Facilitated patient scheduling and coordinated billing activities with a focus on Medicare coding requirements.

Managed patient flow and provided administrative support, ensuring efficient operation of the office through appointment scheduling, record keeping, and coordination of healthcare services.

Skillfully performed venipuncture procedures on patients of various ages and medical conditions, ensuring minimal discomfort. Maintained strict adherence to safety protocols and infection control standards.

Managed daily administrative operations at the front office, including scheduling appointments, handling phone calls, and maintaining records. Provided exceptional customer service to clients and visitors.

Spearheaded a team of phlebotomists, ensuring efficient blood collection processes while maintaining compliance with safety protocols. Delivered exceptional donor care and support.

Assisted in streamlining office operations and enhancing workflow efficiency through diligent administrative support. Facilitated communication and coordination between departments, contributing to a more integrated and collaborative work environment.

Skillfully performed venipuncture procedures, accurately labeled specimens, and ensured the integrity of blood samples for diagnostic purposes. Maintained strict adherence to safety protocols and provided compassionate patient care.

Completed a certification program in Phlebotomy, gaining expertise in venipuncture procedures and specimen handling. Focused on safety protocols and patient care in a clinical setting.

Obtained a high school diploma, completing general education requirements. Developed foundational academic skills across various subjects.