Looking for a job

Aja Johnson

@ajajohnson

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I manage IT and telecom operations that improve service delivery, billing accuracy, and stakeholder outcomes.

United States

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What I'm looking for

I'm looking for a business operations, technical account management, service delivery, or IT operations role where I can improve processes, coordinate vendors and technical teams, and deliver reliable solutions for enterprise or government stakeholders.

I've supported mission-critical government and enterprise IT and telecommunications environments for more than 20 years, improving service delivery, billing accuracy, and operational efficiency.

At STOPSO Inc. supporting PEO-STRI, I serve as the liaison among technical teams, vendors, and internal stakeholders to resolve escalated IT and telecom issues. I support deployments and upgrades, analyze recurring incidents, and maintain knowledge documentation that standardizes support processes.

Previously at Agile-Defense and NCI, I managed enterprise wireless accounts, provisioning, lifecycle management, billing analysis, and vendor coordination with AT&T and Verizon. I identified billing discrepancies, supported end users, and delivered telecom solutions aligned with operational needs and government security standards.

My earlier work at CACI and Insight Global built my foundation in implementation coordination, project tracking, reporting, onboarding, and customer support for government programs. I'm trusted to translate technical issues into practical business solutions across teams.

Experience

Work history, roles, and key accomplishments

Senior Technical Support Analyst

STOPSO Inc.

Jan 2023 - Jan 2026 (3 years)

Act as primary liaison between technical teams, vendors, and internal stakeholders to resolve complex IT and telecom issues. Lead troubleshooting and resolution of escalated incidents, improving system uptime and user satisfaction.

Cross Functional Collaboration ServiceNow Microsoft Office Telecom Platforms Incident Management Problem Management Knowledge Base Documentation

Telecommunications Specialist II

Agile-Defense Inc.

Jan 2018 - Jan 2023 (5 years)

Managed enterprise wireless accounts, ensuring accurate provisioning, billing, and lifecycle management. Analyzed billing discrepancies and implemented corrective actions, improving cost efficiency.

AT&T Premier Portal Verizon Business Apple Business Manager Billing Analysis Cost Optimization Vendor Management Compliance Security Protocols

Telecommunications Specialist

NCI, Inc.

Jan 2010 - Jan 2018 (8 years)

Administered wireless services and supported end users across enterprise environments. Processed and audited invoices, identifying billing errors and cost-saving opportunities.

Telecom Management Invoice Auditing Cost Savings end user support Vendor Collaboration

Implementation Coordinator

CACI, Inc.

Jan 2006 - Jan 2010 (4 years)

Coordinated telecommunications implementation projects, ensuring accurate execution of service orders. Acted as liaison between field teams, management, and clients to ensure project alignment.

Project Coordination Service Order Processing Tracking Systems Reporting Stakeholder Communication