Ramon Lerma

Managed a portfolio of 200+ commercial and consumer accounts, delivering consultative solutions that strengthened customer relationships and consistently exceeded monthly sales and revenue objectives. Developed strategic account plans by analyzing customer needs, service utilization, and business goals, identifying opportunities that increased recurring revenue by 18% and expanded long-term client

Optimized distribution workflows by analyzing delivery routes, resource utilization, and operational bottlenecks, reducing transportation delays by 20% while improving overall fleet productivity. Coordinated inventory movement, warehouse activities, and delivery logistics across multiple job sites, ensuring accurate order fulfillment and maintaining accountability for inventory valued at $2M+.

Resolved hardware, software, network connectivity, and user access issues for testing center operations, maintaining high system availability and minimizing disruptions across secure testing environments. Administered user accounts, login credentials, workstation access, and testing platform permissions while ensuring compliance with security protocols, identity verification standards, and data pr

Led security operations for high-value assets and facilities valued at over $500M+, ensuring 24/7 protection through access control and surveillance, conducting over 1,200 hours of security patrols annually. Trained and supervised a team of 15+ security personnel in emergency response, threat detection, and force protection procedures, implementing streamlined training programs that improved team

Cybersecurity Analyst Certification from Google, completed in January 2024.

Certified Scrum Master (CSM) from Scrum Alliance, completed in May 2023.

Lean Six Sigma Green Belt from Advanced Innovation Group Pro Excellence, completed in May 2023.

Bachelor of Science in Healthcare Administration from Grand Canyon University, completed in May 2022.