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TJ Minhas

@tjminhas

Customer success and account management professional at Lumen who launched an initiative that boosted team KPIs by 200%.

United States

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At Lumen (via Infosys), I launched a customer success initiative that boosted team KPIs by 200%. I also directed stakeholder engagement for the nationwide Wave product deployment.

For USDA network solutions, I led enterprise implementations involving federal stakeholders, telecom vendors, and internal technical teams. I re-engineered communication workflows and managed network rollouts with federal compliance requirements.

At Cogent, I identified business opportunities and worked with enterprise prospects to understand connectivity needs and present networking solutions. I built relationships with IT leaders and carriers through account planning and regular meetings.

Earlier, I supported business application security and governance initiatives at DTCC, coordinated Windows 10 deployments in the USA and Mexico at Fossil Group, and provided end-user support at BJ Services.

Experience

Work history, roles, and key accomplishments

Global Account Manager

Cogent

Jun 2025 - Nov 2025 (5 months)

Identified and developed new business opportunities through strategic prospecting and relationship building with key decision makers. Utilized consultative selling techniques to position technical solutions across enterprise market segments.

Consultative Selling Strategic Prospecting Account Planning Needs Assessment Solution Presentations ROI Analysis Networking Services Stakeholder Management

Service Delivery & Solutions Manager - Federal Projects

Lumen (via Infosys)

Apr 2023 - May 2025 (2 years 1 month)

Led end-to-end enterprise implementations for the USDA, managing cross-functional collaboration between federal stakeholders, telecom vendors, and internal technical teams. Re-engineered communication workflows and stakeholder alignment processes to align business priorities with technical execution.

Enterprise Implementation Federal Compliance Stakeholder Management Communication Protocols Network Deployment Cross Functional Collaboration USDA Telecommunications

Technical Program Lead - Enterprise Solutions

Lumen (via Infosys)

Jul 2020 - Mar 2023 (2 years 8 months)

Launched and scaled a customer success initiative that boosted team KPIs by 200%. Directed stakeholder engagement across multiple departments for nationwide Wave product deployment and built operational playbooks and quality assurance frameworks.

Customer Success KPI Improvement Stakeholder Engagement Product Deployment Operational Playbooks Quality Assurance Telecommunications Program Management

Business Systems Analyst

DTCC (via Infosys)

Nov 2019 - May 2020 (6 months)

Led strategic initiatives to overhaul business application security frameworks. Delivered executive-facing recommendations for streamlined governance and facilitated collaboration between cross-functional teams.

Data Governance Security Frameworks Executive Communication Cross Functional Collaboration Business Analysis

Technical Implementation Manager

Fossil Group (via Infosys)

Apr 2019 - Nov 2019 (7 months)

Managed international deployment of Windows 10 migration project in USA and Mexico. Coordinated with cross-cultural teams to align business needs with IT capabilities.

Windows 10 Migration International Deployments Cross Cultural Coordination IT Capabilities Project Management

End User Support Technician

BJ Services (via Infosys)

Sep 2018 - Apr 2019 (7 months)

Delivered end-user support and troubleshooting, logging cases in ServiceNow. Supported network performance efforts using SolarWinds data and assisted with reporting.

end user support Troubleshooting ServiceNow Solarwinds Network Performance Reporting