Looking for a job

Michael Davis

@michaeldavis8

Message

I lead customer support and security operations for complex, high-value accounts and distributed service teams.

United States

Message

What I'm looking for

I’m looking to lead customer success, service, or operations teams supporting complex accounts, improving service delivery, strengthening client relationships, and developing accountable, high-performing teams.

At Digi Security Systems, I managed security operations across 200+ sites spanning video, access, intrusion, monitoring, and managed services. I sustained 90%+ partner satisfaction while leading 10+ technicians to improve productivity by 20%+.

Previously at Everon, I managed up to 35 direct reports and 80 customer accounts generating more than $50M in profit. I led service escalations, account audits, process improvements, and coordination across project managers, regional leaders, clients, and internal teams.

I’ve also supported $400M+ annual-revenue accounts at Parker Hannifin, activated federal IT projects at Connection, and recruited and trained personnel in the United States Air Force. I bring an MBA and a practical operations mindset to building accountable teams and durable customer relationships.

Experience

Work history, roles, and key accomplishments

Service Manager

Digi Security Systems

May 2025 - Aug 2026 (1 year 3 months)

Managed security operations across 200+ sites, supporting video, access, intrusion, monitoring, and managed services. Built and led a team of 10+ technicians, increasing productivity by 20%+ through coaching and accountability.

SiteOwl Security Systems Team Leadership Customer Satisfaction Service Delivery Time Management

Customer Support Manager

Everon LLC

Jul 2020 - Feb 2025 (4 years 7 months)

Managed up to 35 direct reports, overseeing 80 customer accounts with total profits exceeding $50M. Led process improvement initiatives and acted as key mediator between National Account Managers and clients.

Account Management Customer Support Process Improvement Team Management Escalation Management

Customer Account Administrator

Parker Hannifin Corporation

Oct 2018 - Apr 2020 (1 year 6 months)

Oversaw accounts valued over $400M in annual revenue, ensuring alignment with strategic business objectives. Managed warranty and maintenance agreements, ensuring customer satisfaction and supporting business growth.

Account Management Warranty Management Payables Project Management

Account Representative

Connection, Inc.

Oct 2015 - Aug 2017 (1 year 10 months)

Led the Federal Accounts Activation team, overseeing the initiation of government IT projects. Spearheaded marketing initiatives targeting 1.6 million customers to drive engagement.

Microsoft Project Marketing Vendor Management Order Tracking

Recruiter / Military Police

United States Air Force

Apr 2004 - Apr 2014 (10 years)

Recruited and supervised qualified candidates to fill open positions, ensuring alignment with organizational needs. Managed new hire orientation and training for over 100 applicants, facilitating a smooth onboarding process.

Recruitment Onboarding Training Background Checks CRM Tools Data Management