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Harrison User

@harrisonuser1

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I’m a senior Business Systems Analyst who delivers integration-driven IT projects with Agile precision.

United States

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What I'm looking for

I’m looking for a role where I can lead business-systems work and IT projects end to end—using Agile, Jira, and strong integration/deployment rigor—to improve operational efficiency, collaborate across stakeholders, and deliver measurable results.

I’m a results-driven Business Systems Analyst with extensive experience leading technology and telecommunications projects from inception through implementation. I specialize in aligning IT initiatives with business goals through requirements gathering, SDLC and systems implementation, and business process improvement that streamlines operations and improves service delivery.

In recent work, I supported a Neustar rollout at Cox Communications, including end-to-end data migration from the CABS billing system, negotiating field mappings, and driving UAT so CSV uploads reflected correctly from start to finish. I also led broadband infrastructure modernization through project planning, budgeting, risk management, and cross-functional stakeholder collaboration, while mentoring teams and running Agile ceremonies in Jira.

Experience

Work history, roles, and key accomplishments

Senior Business Systems Analyst

Cox Communications

May 2024 - Oct 2024 (5 months)

Led requirements gathering and data migration from the Cox Billing (CABS) system to the Neustar platform, including field mapping, negotiation of platform fields, and cross-team alignment for successful cutover. Created Jira epics/features/user stories, produced UAT use cases, and validated that migrated CSVs and workflows reflected expected outcomes end-to-end.

Requirements Gathering Data Migration Field Map Stakeholder Management Agile Scrum Waterfall SDLC Jira Epic Feature User Stories UAT Testing Lucidchart Risk Management Change Control Project Planning

Co-Owner / IT & Operations Lead

KHS Consulting, LLC

Jul 2022 - May 2023 (10 months)

Built and managed multi-state business operations, overseeing system integrations and workflows to ensure service continuity and compliance. Developed business processes, staffing strategies, and reporting dashboards while acting as a primary liaison to align IT initiatives with client needs.

IT Operations Leadership Systems Integrations Workflow Management Business Process & Compliance Stakeholder Management Dashboards Staffing Strategy Process Improvement

Senior Business Systems Analyst

Swoon Technologies

May 2021 - Jul 2022 (1 year 2 months)

Supported Sprint/T-Mobile merger-related provisioning by gathering requirements and coordinating with engineering to enable IMEI/ESN changes via text message workflows for T-Mobile customers. Wrote Jira features and user stories for Agile sprints, led Agile ceremonies, and mentored analysts while tracking deliverables and reporting status to senior leadership.

Requirements Gathering Telecom Provisioning IMEI ESN Change Workflows Workflow Design Agile Scrum Jira Feature User Stories Agile Ceremonies Stakeholder Management Mentorship Process Improvement Status Reporting

Lead Engineering Business Systems Analyst

Spectrum Communications

Aug 2017 - Mar 2020 (2 years 7 months)

Worked with engineering to create self-provisioning in the customer portal for business customers to upgrade or downgrade HSD Ethernet speeds without contacting customer care. Conducted requirement sessions, supported UAT and use case development with provisioning teams, created Visio workflow and gap-analysis diagrams, and directed project delivery including scope changes, risk resolution, and bu

Requirements Gathering UAT Testing Business Use Cases Visio Gap Analysis Stakeholder Management Scope Change Management Risk Resolution Business Case Development

Tech Lead Business Analyst

Duke Energy

Oct 2016 - Dec 2016 (2 months)

Analyzed business processes and developed integration plans to streamline enterprise technology adoption. Partnered with architects on technical requirements and trained/mentored business analysts to support requirements gathering and estimation.

Business Process Analysis Requirements Gathering Mentorship Estimation Support

Project Analyst / Project Manager

AvidXchange

Feb 2016 - Oct 2016 (8 months)

Managed 30–40 concurrent IT implementation projects, including requirements gathering, client onboarding, and solution deployment. Built client dashboards, coordinated QA and UAT testing, and trained end-users on reporting and analytics.

IT Project Management Requirements Gathering Client Onboarding Dashboard And Reports User Training UAT Testing Analytics Enablement

Project Business Analyst / PM

Windstream Communications

Jun 2014 - Feb 2016 (1 year 8 months)

Oversaw 75–125 monthly IT/telecom projects, coordinating engineering, provisioning, and operations to meet SLAs. Managed change control, processed Jira tickets, resolved work-order discrepancies, and tracked budgets and forecasts for leadership visibility.

SLA Change Control Jira Budgeting Forecasting

Business Sales Account Manager

Verizon Wireless

Oct 2004 - Aug 2011 (6 years 10 months)

Managed client accounts and consistently exceeded sales targets through relationship management and technology solution implementation. Developed strategies to increase customer engagement and optimize service delivery, supporting revenue growth and retention.

Account Management Sales Client Relationship Management Revenue Growth Customer Engagement Strategy