At Tata Consultancy Services, I developed and supported ServiceNow ITSM, Service Catalog, HRSD, and CMDB solutions for the Starbucks Coffee Company project. I implemented a Data Export Exfiltration Monitoring and Alerting Solution using custom workflows, scheduled jobs, and reporting.
I also developed catalog items, record producers, workflow automations, and Flow Designer solutions. My work included custom functionality with Business Rules, Client Scripts, and Script Includes.
At Fujitsu Consulting India Pvt Ltd., I developed and customized ServiceNow ITSM solutions across Incident, Problem, Change, Request, and Knowledge Management. I also configured service catalog experiences and automations, and developed data integrations using Import Sets and Transform Maps.
Across these roles, I’ve supported production troubleshooting, release activities, deployments, and platform administration. I hold ServiceNow CSA and CIS-ITSM certifications, along with micro-certifications in Agentic AI Executive and GenAI.
