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Aishwarya Kadam

@aishwaryakadam1

Healthcare operations and quality leader managing telepsychiatry teams to drive compliance, revenue growth, and patient satisfaction.

United States

Message

What I'm looking for

I’m looking for a challenging healthcare role where I can use my medical domain knowledge and strong interpersonal skills to drive strategic growth—improving operations, compliance, and patient experience with data-backed quality systems.

I’m a proven healthcare operations and quality leader currently serving as a Practice Manager at GABA Telepsychiatry (USA), where I lead day-to-day operations for a telepsychiatry practice. I manage coordination across a team of 20 medical staff members and 5 psychiatrists, ensuring smooth patient flow and strong staff performance.

I bring a data-driven approach to service quality through KPI dashboards, performance checklists, and escalation pathways. I’ve overseen urgent-case advocacy protocols (including suicidal ideation and fit-to-parent) to ensure clinical and legal standards, and I’ve delivered measurable outcomes like a 100% increase in patient satisfaction surveys.

Previously, as a Quality Analyst and Mentor at IKS Health / Accenture / Deliver Health (India, MH), I streamlined quality assurance processes with a cross-functional team, reducing project turnaround time by 50%. I also built and maintained quality metrics dashboards, used statistical data analysis to identify trends, and supported quality improvement initiatives that improved compliance and reduced errors.

Earlier in my career, I worked in medical coordination and billing—handling ESIC/CGHS/CSMA/Railways/insurance queries, auditing billing, negotiating settlements, and implementing CAPA and new strategies to address payment and denial trends. I also founded and led HealthFirst Clinic as Clinic Director & Lead Physician (2018–2020), managing end-to-end operations, budgeting, vendor management, SOPs, training, and strict adherence to healthcare regulations and clinical protocols.

Experience

Work history, roles, and key accomplishments

Current

Practice Manager

Current

GABA Telepsychiatry

Jul 2024 - Present (2 years)

Led daily operations for a telepsychiatry practice with a team of 20 medical staff and 5 psychiatrists, ensuring patient coordination and staff performance. Built KPI dashboards and managed urgent-case advocacy protocols to maintain service quality, compliance, and improved patient satisfaction.

Telepsychiatry Team Leadership Patient Coordination Scheduling Intake Management Protocols KPIs Suicidal Ideation Response & Compliance Training Development Employee Retention Cross Selling Revenue Growth

Quality Analyst and Mentor

IKS Health

May 2021 - Aug 2024 (3 years 3 months)

Streamlined quality assurance processes by leading a cross-functional team, reducing project turnaround time. Developed training for new hires and maintained quality metrics dashboards to support data-driven service improvements.

Quality Assurance Cross functional Leadership Process Improvement Training Development Onboarding Data Analysis Statistical Software Quality Improvement & Compliance

Quality Analyst and Mentor

Deliver Health

May 2021 - Aug 2024 (3 years 3 months)

Quality Assurance Cross functional Leadership Process Improvement Training Development Onboarding Data Analysis Statistical Software Quality Improvement & Compliance

Quality Analyst and Mentor

Accenture

May 2021 - Aug 2024 (3 years 3 months)

Quality Assurance Cross functional Leadership Process Improvement Training Development Onboarding Data Analysis Statistical Software Quality Improvement & Compliance

Medical Coordinator & Billing Coordinator

Pawana Hospital

Jan 2020 - Jun 2020 (5 months)

Handled ESIC, CGHS, CSMA, Railways, and insurance-related data and patient/hospital claim and billing inquiries. Audited billing, negotiated settlements, tracked payment/denial trends, and resolved patient complaints to improve accurate billing administration.

IPD File Review Billing ESIC Payment And Denial Trends CAPA Performance Analysis

Clinic Director & Lead Physician

HealthFirst Clinic

Jan 2018 - Jan 2020 (2 years)

Founded and operated an independent medical practice, overseeing budgeting, vendor management, and end-to-end business operations. Managed comprehensive patient care plans and ensured adherence to healthcare regulations, quality standards, and clinical protocols.

Clinic Operations Budgeting Vendor Management Healthcare Regulations Quality Standards Strategic Planning

Medical Coordinator

Lifepoint Multispeciality Hospital

Jun 2019 - Sep 2019 (3 months)

Prepared standard operating procedures (SOPs) for hospital processes and managed data maintenance for hospital doctors. Coordinated with government authorities on births, deaths, and HINI cases, and supported training, patient grievance resolution, and staff recruitment.

Staff Recruitment

Operations Executive

Surya Mother and Childcare

Sep 2018 - Mar 2019 (6 months)

Created SOPs and manuals for national accreditation for hospitals and healthcare providers and led cross-functional coordination for OPD and IPD turnaround-time analysis. Managed insurance queries and estimates, collected patient feedback, maintained records, and supported customer relationships and marketing activities.

OPD IPD Turnaround Time Analysis Cross functional Coordination