Open to opportunities

Lalit Kumar

@lalitkumar3

Message

Hospital operations executive driving NABH/NABL excellence and digital AI transformation.

India

Message

What I'm looking for

I’m looking to lead hospital operations and compliance—driving NABH/NABL excellence, IEC governance, and AI-enabled digital health—at AVP/Director/COO level, partnering with C-suite and regulators to deliver zero-lapse, patient-centric outcomes.

I’m a results-driven hospital operations executive with 20+ years of progressive leadership across multi-superspeciality hospitals, MNC healthcare BPO environments, and clinical research governance. I bring a rare dual foundation—B.E.M.S. and PGDHA—so I can connect clinical realities to administration, quality, and compliance.

I’ve led NABH 5th Edition implementation across all 10 hospital chapters with zero NCRs, and I support NABL lab approval through ISO 15189 QMS documentation and audit readiness. I also strengthen ethical oversight as an IEC resource faculty, and I’ve sustained 100% biomedical uptime through structured AMC/CMC governance; Lean Six Sigma initiatives helped reduce operational costs while improving service timelines.

In my current role as Administrative Officer & Compliance Head, I own end-to-end hospital operations for a 1055+ bed multi-superspeciality institution—statutory compliance, facility governance, vendor contracts, biomedical equipment lifecycle, and MRD management. I’m actively deploying Healthcare AI and Generative AI tools to pioneer data-driven hospital administration, and I’m ready to drive institutional excellence at AVP, Director of Operations, VP, or COO level.

Experience

Work history, roles, and key accomplishments

Current

Administrative Officer & Compliance

Current

Varun Arjun Medical College & Rohilkhand Hospital

Aug 2020 - Present (5 years 10 months)

Led end-to-end hospital operations and statutory compliance for a 1055+ bed multi-superspeciality teaching hospital, including MRD operations and vendor contract governance. Drove NABH 5th Edition implementation across all 10 chapters with zero NCRs, supported NABL approval via ISO 15189-aligned QMS, and sustained 100% uptime for critical biomedical equipment through AMC/CMC governance.

Hospital Operations NABH 5th Edition Biomedical Equipment AMC CMC MRD & Medical Records Lean Six Sigma Regulatory Compliance

Assistant Administrative Officer

Rohilkhand Medical College & Hospital

Apr 2013 - Aug 2020 (7 years 4 months)

Managed core administration and documentation control for a 1,000+ bed government-aided teaching hospital, including admissions records and regulatory filings. Coordinated statutory compliance and liaison across faculty and clinical departments to ensure smooth departmental functioning.

Hospital Administration Documentation Control Regulatory Filings Statutory Compliance Team Coordination

Executive – Clinical Resource

EXL Service India

Nov 2008 - Apr 2013 (4 years 5 months)

Delivered US healthcare LPO/BPO services including medical records summarisation, clinical documentation review, insurance case file processing, and HIPAA-compliant data abstraction. Maintained 98%+ accuracy and exceeded SLA targets for Fortune 500 clients.

Healthcare LPO BPO Clinical Documentation Review SLA Management

Transaction Processing Officer

Mphasis

Mar 2008 - Nov 2008 (8 months)

Processed high-volume, SLA-driven financial transactions in an MNC BPO environment while building strong quality management and client-service discipline. Supported operational excellence through consistent workflow adherence.

Transaction Processing SLA Quality Management High Volume Management Operational Excellence

Hospital Manager

Rathor Hospital

Mar 2006 - Apr 2007 (1 year 1 month)

Managed all hospital administrative and operational functions reporting to the Medical Director, including patient administration, billing, scheduling, staff coordination, and facility operations. Applied clinical-administrative workflow integration to improve patient turnaround and operational efficiency.

Hospital Administration Patient administration Billing Operations Scheduling coordination Staffing Coordination Facility Operations Operational Efficiency Management Reporting

Field Investigator / Team Leader

ACNielsen ORG MARG Pvt. Ltd.

Jan 2003 - Jan 2005 (2 years)

Conducted market research fieldwork including retail census, FMCG and pharmaceutical product tracking, photographic instrument surveys, and medical practitioner profiling. Progressed to Team Leader, managing area-level field operations.

Market Research Pharmaceutical Intelligence FMCG Product Tracking Photographic Instrument Surveys Field Operations Team Leadership

Education

Degrees, certifications, and relevant coursework

Apollo Hospitals, New Delhi

Post Graduate Diploma in Hospital Administration, Hospital Administration

2008 -

Completed a Post Graduate Diploma in Hospital Administration (PGDHA).

Apollo Hospitals, New Delhi

Certificate in Quality Management in Healthcare, Quality Management

2008 -

Earned a Certificate in Quality Management in Healthcare.

MJP Rohilkhand University, Bareilly

Bachelor of Arts (B.A.)

2006 -

Completed a Bachelor of Arts (B.A.).

Sanjay Gandhi Medical Institute, Bareilly

B.E.M.S. (Bachelor of Electropathy Medicine & Surgery), Electropathy Medicine and Surgery

2003 -

Grade: 1st Division

Completed the B.E.M.S. (Bachelor of Electropathy Medicine & Surgery) program and secured 1st division. Linked credentials also reference N.E.H.M. of India (certificate no. 196/99).