Dr Prakhar Chandrakar

I’m a healthcare operations professional with an MBBS background and training from IIM Kashipur and the McKinsey Forward Program. I focus on turning messy hospital workflows into measurable systems—using Six Sigma DMAIC, quality governance, and data-driven analytics to improve patient experience and operational outcomes.

In my current role as an Operations and Analytics Associate, I apply DMAIC to TPA department operations to remove root causes of delays. I built task-level SOPs and a 4-level governance structure, implemented visual management and daily reporting, and improved team productivity by 40%+. I also developed Power BI dashboards for claims KPIs, reducing claim rejection by 75% and improving approval rate by 2.6 percentage points, while driving NPS up by 18 points and reducing complaint resolution time by 60%.

My work also blends clinical rigor with operational discipline. As a Post-Operative Care Physician, I designed discharge planning and patient education processes for 500+ patients, achieving 96% treatment compliance and lowering adverse events by 8%. Earlier, as a Founding Director (IFMSA affiliate), I built an organization from scratch to 200+ members, managed P&L for international conferences, and led multi-country operations—strengthening my approach to stakeholder management, implementation roadmaps, and continuous improvement.