Open to opportunities

Suvam Sen

@suvamsen

Healthcare Operations Manager with 4+ years leading multi-site US primary care clinic operations, data-driven workflow redesign, and team leadership.

India

Message

What I'm looking for

I’m looking for front-line operational leadership in the US, where I can run outpatient clinic and facility operations, lead teams, and use KPI-driven workflow redesign to improve patient satisfaction, speed onboarding, and strengthen RCM/CCM performance.

I’m a results-driven Healthcare Operations Manager with 4+ years leading multi-site US primary care clinic operations remotely. I build high-performance teams, redesign clinical workflows, and run outpatient facility operations with an operational-discipline mindset.

In my roles, I’ve driven measurable outcomes like a 60% reduction in abandoned calls in 90 days, maintained 4.9/5.0 patient satisfaction across 50+ daily visits, and reduced new-hire ramp-up time from 30 days to 7 days (77%). I also manage end-to-end Revenue Cycle Management, prior authorizations, and Chronic Care Management (200+ CCM enrollments/month), while leveraging AI tools like ChatGPT and Microsoft Copilot to automate administrative work and increase team capacity for patient engagement.

Experience

Work history, roles, and key accomplishments

Healthcare Operations Manager

Arrae Health

Jan 2023 - Dec 2025 (2 years 11 months)

Built and led a 12-person virtual assistant team for two remote US primary care clinic locations, writing SOPs and training programs and redesigning IVR call routing and scheduling workflows. Drove measurable outcomes including a 60% reduction in abandoned calls within 90 days, maintained 4.9/5.0 patient satisfaction, reduced new-hire ramp-up time by 77%, managed full RCM and scaled Chronic Care M

Team Leadership SOP Development Staff Training IVR HIPAA compliance Revenue Cycle Management (RCM)Insurance Verification Charge Capture Patient Outreach ChatGpt Microsoft Copilot

Healthcare Operations Manager

Hillside Family Medicine

Jan 2022 - Jan 2023 (1 year)

Managed remote front office and outpatient clinic operations for a US primary care practice, including scheduling, insurance verification, patient communication, prior authorizations, and RCM workflows. Established initial team SOPs and trained staff on EHR systems and HIPAA compliance to support sustainable practice growth.