Open to opportunities

Aisha Zeigler

@aishazeigler

Message

I process healthcare claims and resolve member concerns across high-volume remote support environments.

Zimbabwe

Message

What I'm looking for

I'm looking for a remote healthcare, claims, or customer support role where I can resolve member concerns, maintain accurate documentation, and deliver compassionate service while meeting quality and productivity goals.

I'm currently processing healthcare claims at Alight Retiree Health Solutions, reviewing documentation, resolving member inquiries, and maintaining accurate case records while meeting daily quality and productivity goals.

I've supported healthcare claims at WTW, patient coordination at DaVita, insurance customers at Nationwide, and high-volume digital customer support for Bown Group and Amazon Logistics. Across these roles, I've handled phone, chat, email, applications, delivery concerns, benefits, and sensitive member information with empathy and professionalism.

I'm HIPAA, OSHA, CPR, and medical assistant certified, and I bring strong CRM documentation, claims processing, de-escalation, and remote collaboration skills.

Experience

Work history, roles, and key accomplishments

Current

Claim Processor

Current

Alight Retiree Health Solutions

Feb 2025 - Present (1 year 6 months)

Review and process healthcare claims while ensuring compliance with company policies and benefit guidelines. Resolve member inquiries by phone with empathy and professionalism, gathering required documentation to complete cases efficiently.

Claims Processing Healthcare Benefits CRM Case Documentation Data Entry HIPAA compliance Quality Assurance