Open to opportunities

Tammy Lewis

@tammylewis

Message

I’m a senior healthcare customer support specialist delivering calm, accurate phone, email, and chat member assistance.

Zimbabwe

Message

What I'm looking for

I’m looking for a remote role where I can support healthcare members with benefits, claims, and eligibility research—using calm communication, strong documentation, and multi-system accuracy to resolve complex issues and meet high-volume expectations.

I’m a remote member support professional with 10+ years of experience helping members and customers by phone, email, and chat. I focus on healthcare benefits, claims support, eligibility verification, and prior authorizations—using accuracy and empathy to resolve complex issues.

I’ve worked in fast-paced virtual environments where I document interactions and maintain CRM-ready records across multiple systems. From verifying eligibility and researching coverage to explaining pharmacy benefits and next steps, I consistently troubleshoot concerns, meet strict turnaround requirements, and escalate complex cases when needed.

Experience

Work history, roles, and key accomplishments

Claims Benefits Specialist

American Specialty Health

Verified member eligibility and benefits across multiple systems by researching coverage details and documenting findings for accurate claims decisions. Maintained detailed records to meet compliance and turnaround requirements and reviewed member information to identify discrepancies and support timely resolutions.

Healthcare Benefits Claims Support Eligibility Verification Coverage Prior Authorizations Documentation & Compliance Problem Solving Attention To Detail

Virtual Customer Service Representative

ModSquad

Provided remote customer support by phone, email, and chat to help customers resolve account, claims, and service-related questions. Documented customer interactions and resolutions and escalated complex issues as needed while maintaining accurate, empathetic service.

Remote Customer Support Phone Support Email Support Chat Support Member Support Claims Support Account Related Issues Documentation Problem Solving Empathetic Escalations Customer Service

Customer Service Representative

United Healthcare / Optum Rx

Resolved complex member questions related to prescription drug claims, refills, and prior authorizations while explaining pharmacy benefits and next steps. Navigated internal systems to research member accounts, document interactions, and provide accurate support for sensitive healthcare and pharmacy-related concerns.