Alexus Garcia

I am an analytical and detail-oriented professional with over 8 years of extensive experience in providing exceptional customer service and managing claims processes. My background includes strategic planning and process authorizations, which has equipped me with the skills necessary to excel in fast-paced environments. I pride myself on being exceptionally organized and focused, demonstrating an outstanding aptitude for managing scheduling, authorizations, and communication with my team.

Currently, I work as a Claims/Appeals Coordinator, where I perform admissions by coordinating with providers across the U.S. within a healthcare authorization department for BCBS. My role involves ensuring all necessary information is obtained to process claims and appeals, utilizing various communication methods such as chat, email, and outbound calls. My experience with ICD-10 codes and procedure codes has further enhanced my ability to navigate the complexities of the healthcare system effectively.

Previously, I served as a Clinical Staff Assistant at UT Southwestern, where I was responsible for managing physician schedules, checking patients in and out, and assisting with billing inquiries. My ability to communicate effectively and provide excellent customer service has been a key factor in my success in these roles.