Rod Virtudez

I’m a claims and client support professional focused on insurance claims coordination, documentation review, and dispute resolution support. I facilitate communication between claimants, insurers, and internal teams while maintaining compliance and confidentiality across regulated environments, including insurance and banking.

In my recent role as a Claims Specialist / Claims Support, I coordinated personal and commercial insurance claims documentation, handled case follow-ups, and acted as a primary point of contact between insured parties and internal teams. I also supported coverage reviews and administrative workflows to help ensure timely, compliant outcomes.

Earlier, I managed client disputes and account-related investigations at JP Morgan Chase Bank, coordinating with back-office teams using Salesforce and Jira to support accurate case handling. I also served as a Disability Claims Specialist, managing LTD and STD claims documentation and verification while coordinating with claimants, employers, and internal reviewers to clarify requirements and maintain HIPAA and confidentiality standards; I’m HIPAA Certified (2025) and use tools like EzLynx, Zendesk, EMR/EHR, and Google Workspace.