Bels User

I am a multilingual professional with an MBA in International Business and Innovation Management, specializing in digital marketing and customer experience. My strong background in remote support and problem-solving has equipped me with the skills to navigate virtual environments effectively. I am fluent in French, English, Arabic, and Spanish, which allows me to connect with diverse clients and understand their unique needs.

During my tenure as a Customer Support Consultant at S2O dynasty, I resolved client issues with a 95% first-contact resolution rate using tools like Zendesk and Slack. My experience in managing CRM and conducting market research has enhanced my ability to support sales and improve workflows. I also successfully grew an e-commerce brand, increasing revenue by 35% through targeted digital marketing strategies, including social media ads and email campaigns.

I am passionate about leveraging AI tools and analytics to enhance customer experience and drive business growth. My commitment to customer satisfaction is reflected in my ability to maintain a 95% customer satisfaction rate while streamlining logistics and optimizing workflows.