Sampada Karkhanis

I am a qualified service representative with over 15 years of experience in fast-paced customer service and call center environments. My career has been dedicated to enhancing consumer satisfaction and resolving customer complaints effectively. I have honed my skills in client relations, mentoring, and supervising customer service agents, ensuring that my teams consistently meet and exceed performance targets.

Throughout my career, I have worked with prestigious organizations such as L’Oreal Paris India and JP Morgan Chase, where I played pivotal roles in consumer advisory and service specialist positions. My achievements include receiving Service Champion awards and peer recognition for my contributions to team success. I am adept at using CRM systems and have a proven track record of maintaining high service levels while managing customer inquiries across various communication channels.

My educational background includes a Bachelor of Arts degree with a specialization in Psychology from Mumbai University. I am passionate about fostering a positive work environment and continuously improving service delivery standards. I am eager to leverage my extensive experience to contribute to a dynamic team focused on delivering exceptional customer experiences.