Aileen Enriquez
@aileenenriquez
I resolve policy, claims, billing, and client-service needs across insurance and high-volume service environments.
United StatesWhat I'm looking for
I've supported clients at Ramses Rivero Allstate Agency with policy questions, billing, claims, coverage, and compliant recordkeeping. I resolve complex concerns through active listening, clear communication, and empathy.
I've also built a 150+ client book of business at True Coverage Insurance and handled 200–300 outbound calls daily at U.S. Health Advisors. I bring bilingual English/Spanish communication, insurance licensing, and high-volume hospitality service experience.
Experience
Work history, roles, and key accomplishments
Customer Service Specialist
Ramses Rivero Allstate Agency
Mar 2023 - Mar 2026 (3 years)
Provided client support on policy questions, billing, claims, and coverage while ensuring compliance with state regulations. Managed customer inquiries with accuracy and empathy, helping improve satisfaction and retention.
Insurance Agent & Broker
True Coverage Insurance
Sep 2022 - Jan 2023 (4 months)
Built and managed a personal book of business with over 150 clients. Compared and presented multiple insurance policies, helping clients select the best coverage.
Insurance Advisor & Front Desk Representative
U.S. Health Advisors
Jun 2022 - Sep 2022 (3 months)
Handled 200–300 outbound calls daily to qualify clients and route leads. Supported senior agents in closing sales and delivering personalized presentations.
Server
Bistro Du Jour
Jan 2022 - Jun 2022 (5 months)
Delivered attentive service to guests, ensuring a positive dining experience. Managed customer requests with accuracy and efficiency, improving satisfaction and retention.
Server, Bartender & Shift Lead
The Ugly Dog Public House
Apr 2019 - Dec 2021 (2 years 8 months)
Supervised staff and led shifts to ensure smooth operations across two locations. Delivered excellent service to diverse guests while managing high-volume events.
Server, Bartender & Lead Server
Highlands Country Club
Mar 2018 - Dec 2018 (9 months)
Delivered fine dining and bartending service for private events and high-end clientele. Managed floor plans and coordinated with staff to execute events smoothly.
Hostess
Texas Roadhouse
May 2017 - Feb 2018 (9 months)
Supported opening of a new restaurant location, managing waitlists and guest flow. Delivered warm, organized, and efficient front-of-house service.
Education
Degrees, certifications, and relevant coursework
Robert Morgan Senior High School
High School Diploma, General Studies
Grade: 3.8 GPA
Graduated with a 3.8 GPA and completed AP coursework in Spanish and Literature.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Skills
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