latisha oliver

I am an experienced customer-service professional with a background in insurance, banking operations, and healthcare administration. I have managed branch operations, supervised teams, and handled customer inquiries with an emphasis on accuracy and compliance.

At Fort Still National Bank I supervised branch operations, balanced vaults, maintained accurate financial records, and ensured timely completion of daily tasks. In my current insurance role I respond to customer inquiries, explain policy terms and coverage options, and resolve billing questions.

I bring skills in medical coding and billing, claims processing, HIPAA compliance, scheduling, and patient access management, and I am focused on collaborative team training and efficient operational processes.