Open to opportunities

michael trachtenberg

@michaeltrachtenberg

Message

Customer-focused service professional fluent in Spanish with strong sales and tech aptitude.

United States

Message

What I'm looking for

I'm seeking client-facing roles where I can use bilingual communication, sales skills, and tech aptitude to improve customer outcomes and grow into leadership.

I am a customer-focused professional with broad experience in high-volume service, insurance sales, and remote customer support.

At Elite Agency I consistently exceeded targets, selling an average of 20 Medicare Advantage policies per week while maintaining HIPAA and CMS compliance.

I have handled 100+ inbound calls daily for USAA members, retained at-risk customers, and supported policy updates; I currently provide in-person dining service in a fast-paced restaurant environment.

I'm completing a B.A. in Computer Science at Florida International University, bringing a strong work ethic, bilingual communication, and rapid learning ability to roles that combine customer engagement and technical proficiency.

Experience

Work history, roles, and key accomplishments

Current

Server

Current

Bissli Grill

Nov 2023 - Present (1 year 10 months)

Delivered prompt, courteous table service in a high-paced dining environment, assisted with order accuracy and payments, and resolved customer complaints to drive positive feedback and repeat business.

Customer Service Order Accuracy Conflict Resolution Communication Time Management

Health Insurance Agent

Elite Agency

Mar 2025 - Jul 2025 (4 months)

Sold an average of 20 Medicare Advantage policies per week, guiding seniors to appropriate plans and handling sensitive data in compliance with HIPAA and CMS regulations to build long-term client trust.

Medicare Advantage Sales HIPAA CRM Sales Targets Communication Data Privacy

Customer Service Specialist

Teleperformance

Feb 2023 - Oct 2023 (8 months)

Handled 100+ inbound customer calls daily for USAA members, educated customers on policy details, processed coverage changes, and retained at-risk members through benefit and premium adjustments.

Policy Adjustments CRM Communication Problem Solving