Looking for a job

Fadhil Haziq

@fadhilhaziq

Customer support and quality professional with 5+ years’ experience in moderation, CRM, and ISO systems. Bilingual in English & BM

Malaysia

Message

I am a customer support and quality professional with 5+ years of experience in content moderation, customer service, and ISO quality systems. I’m interested in improving customer experiences, ensuring compliance, and supporting safe, efficient operations. Skilled in Salesforce CRM and audits, I thrive in fast-paced, team-based environments

Experience

Work history, roles, and key accomplishments

Content Moderator

Bytedance

Jan 2022 - Jan 2025 (3 years)

Reviewed high-volume user-generated content for TikTok, ensuring compliance with community guidelines and reducing policy breaches through collaboration with policy and safety teams.

Content Moderation Policy Compliance Safety Operations Workflow Improvement High Volume Review Cross Functional Collaboration

Customer Support Executive

Webhelp Malaysia

Jan 2021 - Jan 2022 (1 year)

Resolved customer issues for Shopee Singapore via live chat, calls, and email while managing cases in Salesforce CRM to ensure timely resolutions.

Customer Support Salesforce CRM Live Chat Support Email Support Phone Support Case Management Issue Resolution

Sales & Marketing Executive

Full Homes Realty

Jan 2021 - Dec 2021 (11 months)

Promoted property projects, closed sales deals, managed contracts, and conducted after-sales follow-ups to drive revenue and client satisfaction.

Sales Real Estate Marketing Contract Management Negotiation Client Relations After sales Support After Sales Support

QMS Assistant

Oriental Summit Industries

Jan 2017 - Jan 2021 (4 years)

Maintained ISO 9001 and IATF 16949 compliance through audits and document control; acted as a certified internal auditor conducting supplier and internal audits.