Ahmed ShabanAS
Looking for a job

Ahmed Shaban

@ahmedshaban1

Dedicated customer service representative with a proven track record.

Egypt
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What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I am a dedicated and results-oriented customer service representative with a Bachelor’s degree in GIS systems from Alexandria University. With a strong commitment to exceeding customer expectations, I have developed excellent communication and problem-solving skills that allow me to build rapport with clients effectively. My experience includes managing high volumes of customer interactions, ensuring quick and efficient resolution of inquiries.

Currently, I work at Mindy Support as a Customer Service Representative for the Autodoc account, where I efficiently handle over 100 daily customer interactions through calls, emails, and chats. My ability to create and manage 90 tickets daily demonstrates my strong organizational and multitasking skills. I consistently exceed daily interaction targets, achieving a quality score of 85%, which contributes to boosting team goals and service efficiency.

Previously, I worked at Teleperformance and Majorel, where I focused on customer satisfaction and mentoring new team members. My efforts led to a 10% increase in customer satisfaction scores within a month. I am passionate about providing exceptional customer service and continuously seek to improve my skills and contribute positively to my team.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

AI

AiCE

Ai Essential Course

2024 -

Ai Essential Course learning prompt engineering, Ai tools, and potential capability and Chances

Alexandria University logoAU

Alexandria University

Bachelor of GIS systems, Geographic Information Systems

2013 - 2017

Dedicated and results-oriented customer service representative with a proven track record of exceeding customer expectations. Skilled in communication, problem-solving, and building rapport with clients.

Tech stack

Software and tools used professionally

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Ahmed Shaban - Customer Service Representative - Mindy Support | Himalayas