Ahmed Shaban
@ahmedshaban1
Dedicated customer service representative with a proven track record.
What I'm looking for
I am a dedicated and results-oriented customer service representative with a Bachelor’s degree in GIS systems from Alexandria University. With a strong commitment to exceeding customer expectations, I have developed excellent communication and problem-solving skills that allow me to build rapport with clients effectively. My experience includes managing high volumes of customer interactions, ensuring quick and efficient resolution of inquiries.
Currently, I work at Mindy Support as a Customer Service Representative for the Autodoc account, where I efficiently handle over 100 daily customer interactions through calls, emails, and chats. My ability to create and manage 90 tickets daily demonstrates my strong organizational and multitasking skills. I consistently exceed daily interaction targets, achieving a quality score of 85%, which contributes to boosting team goals and service efficiency.
Previously, I worked at Teleperformance and Majorel, where I focused on customer satisfaction and mentoring new team members. My efforts led to a 10% increase in customer satisfaction scores within a month. I am passionate about providing exceptional customer service and continuously seek to improve my skills and contribute positively to my team.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Mindy Support
Oct 2024 - Present (9 months)
As a Customer Service Representative for the Autodoc Account, I efficiently managed over 100 daily customer interactions through calls, emails, and chats. I created and managed 90 tickets daily, consistently exceeding interaction targets and achieving a quality score of 85%.
Customer Service Representative
Teleperformance
Oct 2023 - Oct 2024 (1 year)
In my role as a Customer Service Representative for the Amazon Account, I increased customer satisfaction by 10% over a 4-week period, provided exceptional service, and mentored new team members.
Customer Service Representative
Majorel
Jan 2023 - Oct 2023 (9 months)
As a Work At Home Customer Service Representative for the Amazon Account, I resolved customer inquiries and complaints promptly and effectively, ensuring high levels of customer satisfaction.
Education
Degrees, certifications, and relevant coursework
AiCE
Ai Essential Course
2024 -
Ai Essential Course learning prompt engineering, Ai tools, and potential capability and Chances
Alexandria University
Bachelor of GIS systems, Geographic Information Systems
2013 - 2017
Dedicated and results-oriented customer service representative with a proven track record of exceeding customer expectations. Skilled in communication, problem-solving, and building rapport with clients.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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