Ahmed Shaban

I am a dedicated and results-oriented customer service representative with a Bachelor’s degree in GIS systems from Alexandria University. With a strong commitment to exceeding customer expectations, I have developed excellent communication and problem-solving skills that allow me to build rapport with clients effectively. My experience includes managing high volumes of customer interactions, ensuring quick and efficient resolution of inquiries.

Currently, I work at Mindy Support as a Customer Service Representative for the Autodoc account, where I efficiently handle over 100 daily customer interactions through calls, emails, and chats. My ability to create and manage 90 tickets daily demonstrates my strong organizational and multitasking skills. I consistently exceed daily interaction targets, achieving a quality score of 85%, which contributes to boosting team goals and service efficiency.

Previously, I worked at Teleperformance and Majorel, where I focused on customer satisfaction and mentoring new team members. My efforts led to a 10% increase in customer satisfaction scores within a month. I am passionate about providing exceptional customer service and continuously seek to improve my skills and contribute positively to my team.