Open to opportunities

Ahmed Muhammed

@ahmedmuhammed1

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Actuarial Analyst with a strong background in finance and customer service.

Egypt

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What I'm looking for

I am looking for a role that offers growth opportunities and challenges in the actuarial field.

I am an Actuarial Analyst currently working at Misr Insurance, where I apply my expertise in actuarial sciences to analyze and manage risk effectively. My academic background from Cairo University has equipped me with a solid foundation in finance, enabling me to contribute significantly to my team's success.

Throughout my career, I have gained diverse experience in various roles, including account advisory and revenue accounting. My time at Delivery Hero and El Andalusia Group has honed my analytical and problem-solving skills, allowing me to excel in high-pressure environments. I am passionate about leveraging my skills to drive business growth and improve operational efficiency.

Experience

Work history, roles, and key accomplishments

Current

Actuarial Analyst

Current

Misr Insurance

Dec 2023 - Present (2 years 7 months)

Currently serving as an Actuarial Analyst, applying actuarial principles to assess financial risks and opportunities. Responsible for data analysis and reporting to support strategic decision-making.

Excel Actuarial Science Risk Assessment Data Analysis Financial Reporting

Current

Revenue Accountant

Current

El Andalusia Group

Apr 2022 - Present (4 years 3 months)

Managed revenue accounting operations, ensuring accuracy and compliance with financial regulations. Prepared detailed financial reports and reconciled accounts to support business objectives.

Excel Revenue Accounting Financial Reporting Account Reconciliation SAP

Account Advisor II

Delivery Hero

Jan 2022 - Dec 2023 (1 year 11 months)

Provided expert account management and advisory services to clients, ensuring high levels of satisfaction and retention. Managed a portfolio of accounts, addressing inquiries and resolving issues efficiently.

Account Management Customer Relationship Management Problem Solving Salesforce Communication Skills

Customer Service Representative

Raya Contact Centre

Sep 2021 - Apr 2022 (7 months)

Addressed customer inquiries and resolved issues, ensuring a positive customer experience. Maintained detailed records of customer interactions and feedback.

Customer Service Conflict Resolution Data Entry CRM Software Communication Skills

Customer Service Representative

El Khalej Group

Jul 2019 - Aug 2020 (1 year 1 month)

Provided comprehensive customer support, resolving product and service-related issues. Collaborated with team members to enhance customer satisfaction and operational efficiency.

Customer Support Problem Solving Teamwork Call Center Operations Communication Skills

Quality Assurance Specialist

Elsahm for Recommendations and Portfolio Management

Jul 2017 - May 2018 (10 months)

Ensured the quality of services and products through rigorous testing and analysis. Developed and implemented quality assurance protocols to maintain high standards.

Quality Assurance Testing Data Analysis Process Improvement Microsoft Office

Telesales Agent

Elsahm for Recommendations and Portfolio Management

Mar 2017 - Jul 2017 (4 months)

Conducted outbound calls to prospective clients, promoting financial products and services. Achieved sales targets and maintained strong client relationships.

Telesales Sales Lead Generation Customer Relationship Management Communication Skills

Teaching Assistant

Educational Center

Apr 2015 - Jul 2016 (1 year 3 months)

Assisted instructors in delivering educational content and supported student learning. Prepared teaching materials and provided one-on-one tutoring.

Teaching Tutoring Curriculum Development Microsoft Office

Customer Service Representative

Vodafone Egypt

Jun 2013 - Dec 2013 (6 months)

Handled customer inquiries and resolved service issues, ensuring customer satisfaction. Documented customer interactions and feedback for service improvement.

Customer Service Problem Solving Data Entry Telecommunications Communication Skills

Education

Degrees, certifications, and relevant coursework

Cairo University

Bachelor of Commerce, Actuarial Sciences

Studied Actuarial Sciences within the English section of the Faculty of Commerce. Gained foundational knowledge in actuarial principles and practices.