Open to opportunities

Omar Ibrahim

@omaribrahim1

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Dynamic trainer and quality specialist with a passion for excellence.

Egypt

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What I'm looking for

I am looking for a role that values continuous learning and offers opportunities for growth while allowing me to leverage my skills in training and quality assurance.

I am a passionate and driven professional with a strong background in customer support, quality assurance, and training. My career journey reflects my ability to adapt quickly, take on challenges, and lead with purpose. From launching and managing multiple accounts to mentoring teams and ensuring top-notch quality, I thrive in fast-paced environments that demand both strategic thinking and hands-on execution.

In my current role as a Trainer and Quality Specialist at Teleperformance, I have successfully supervised, trained, and ensured quality assurance for my first launching project, scaling it to 40 agents. I played a key role in launching and scaling six accounts, designing tailored training programs, and implementing quality frameworks to drive operational excellence. My commitment to continuous learning and tackling diverse projects has always been a priority, as I strive to deliver excellence in every aspect of my work.

Experience

Work history, roles, and key accomplishments

Current

Trainer / Quality Specialist

Current

Teleperformance

Oct 2022 - Present (2 years 8 months)

Initially joined as a Trainer and quickly certified as a Supervisor and Quality Specialist to meet business needs. Successfully supervised, trained, and ensured quality assurance for launching projects, scaling up to 40 agents. Played a key role in launching and scaling six accounts, designing tailored training programs and implementing quality frameworks.

Training Quality Assurance Operational Excellence Compliance Strategic Thinking

Insurance Specialist

Globemed

Nov 2021 - Sep 2022 (10 months)

Began as a Customer Support Agent, completing specialized training and insurance courses to enhance expertise. Achieved a fast-track promotion to Insurance Specialist within six months, demonstrating dedication and skill development.

Insurance Customer Support Problem Solving Communication

Customer Support Agent

Concentrix

Feb 2021 - Oct 2021 (8 months)

Provided customer support across various accounts, catering to diverse clients and platforms in telecommunications, travel advisory, and music industries. Adapted to different systems and workflows, delivering exceptional service and resolving complex customer inquiries.

Customer Support Problem Solving Communication Travel Adaptability CRM Software Service Delivery