Sam Williams
@samwilliams1
Customer service professional with extensive experience in quality assurance.
What I'm looking for
I am a dedicated customer service professional with a strong background in quality assurance and team management. Over the years, I have honed my skills in handling customer inquiries, resolving issues, and ensuring high-quality service delivery. My experience spans various roles, including Customer Service Advisor at NAOS and Travel Advisor at Teleperformance, where I consistently went the extra mile to engage customers and enhance their experience.
Currently, I serve as a Quality Auditor at Uber Eats, where I monitor and analyze quality control data to identify trends and areas for improvement. My role involves developing and implementing quality control plans, training staff, and ensuring compliance with quality standards. I take pride in my ability to analyze customer feedback and implement corrective actions to enhance service quality.
With a Bachelor's degree in Business Administration from Helwan University and additional training in team management and soft skills, I am equipped with the knowledge and expertise to contribute effectively to any organization. I am passionate about delivering exceptional customer service and continuously improving processes to achieve organizational goals.
Experience
Work history, roles, and key accomplishments
Quality Auditor
Uber Eats
Feb 2023 - Present (2 years 5 months)
I monitor and analyze quality control data to identify trends and areas for improvement, developing and implementing quality control plans and procedures. I also design and execute experiments to test product quality, ensuring compliance with standards.
Customer Service Advisor
NAOS
Jul 2020 - Jan 2022 (1 year 6 months)
As a Customer Service Agent, I managed all shipment-related issues for furniture and canvases, ensuring customer satisfaction. I handled reshipments for broken, damaged, or scratched parcels, maintaining high service standards.
Travel Advisor
Teleperformance
Jun 2019 - Aug 2020 (1 year 2 months)
As a Travel Advisor for Expedia, I handled diverse queries regarding hotel, flight, and car reservations. I utilized Sabre for booking and managed a high volume of incoming calls, consistently going the extra mile for customer engagement.
Customer Service
Vodafone UK
Feb 2018 - May 2019 (1 year 3 months)
I served as a Customer Representative, addressing customer queries related to bills, lines, and signal problems. I was promoted to Team Leader On Loan and Quality Analyst, resolving product issues and processing customer adjustments.
Sales Agents
Centro Global Solutions
Mar 2017 - Jan 2018 (10 months)
As a Telemarketer, I promoted back, knee, and hand braces to senior citizens, effectively communicating product benefits. I managed a large volume of incoming calls and contributed to team efforts by analyzing customer needs and recommending potential products.
Education
Degrees, certifications, and relevant coursework
Helwan University
Bachelor's Degree, Business Administration
Studied Business Administration, focusing on core principles and practices. Gained foundational knowledge in various aspects of business management.
Cairo University
Soft Skills Course, Economics and Political Science
Completed a Soft Skills Course at Cairo University, focusing on enhancing interpersonal and professional communication abilities. Developed skills essential for effective teamwork and leadership.
Cairo University
Team Management Course, Economics and Political Science
Undertook a Team Management Course at Cairo University, gaining insights into effective team leadership and coordination. Focused on strategies for optimizing team performance and collaboration.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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