Sam Williams

I monitor and analyze quality control data to identify trends and areas for improvement, developing and implementing quality control plans and procedures. I also design and execute experiments to test product quality, ensuring compliance with standards.

As a Customer Service Agent, I managed all shipment-related issues for furniture and canvases, ensuring customer satisfaction. I handled reshipments for broken, damaged, or scratched parcels, maintaining high service standards.

As a Travel Advisor for Expedia, I handled diverse queries regarding hotel, flight, and car reservations. I utilized Sabre for booking and managed a high volume of incoming calls, consistently going the extra mile for customer engagement.

I served as a Customer Representative, addressing customer queries related to bills, lines, and signal problems. I was promoted to Team Leader On Loan and Quality Analyst, resolving product issues and processing customer adjustments.

As a Telemarketer, I promoted back, knee, and hand braces to senior citizens, effectively communicating product benefits. I managed a large volume of incoming calls and contributed to team efforts by analyzing customer needs and recommending potential products.

Studied Business Administration, focusing on core principles and practices. Gained foundational knowledge in various aspects of business management.

Completed a Soft Skills Course at Cairo University, focusing on enhancing interpersonal and professional communication abilities. Developed skills essential for effective teamwork and leadership.

Undertook a Team Management Course at Cairo University, gaining insights into effective team leadership and coordination. Focused on strategies for optimizing team performance and collaboration.