Sam WilliamsSW
Open to opportunities

Sam Williams

@samwilliams1

Customer service professional with extensive experience in quality assurance.

Egypt
Message

What I'm looking for

I am looking for a role that values quality service and offers growth opportunities.

I am a dedicated customer service professional with a strong background in quality assurance and team management. Over the years, I have honed my skills in handling customer inquiries, resolving issues, and ensuring high-quality service delivery. My experience spans various roles, including Customer Service Advisor at NAOS and Travel Advisor at Teleperformance, where I consistently went the extra mile to engage customers and enhance their experience.

Currently, I serve as a Quality Auditor at Uber Eats, where I monitor and analyze quality control data to identify trends and areas for improvement. My role involves developing and implementing quality control plans, training staff, and ensuring compliance with quality standards. I take pride in my ability to analyze customer feedback and implement corrective actions to enhance service quality.

With a Bachelor's degree in Business Administration from Helwan University and additional training in team management and soft skills, I am equipped with the knowledge and expertise to contribute effectively to any organization. I am passionate about delivering exceptional customer service and continuously improving processes to achieve organizational goals.

Experience

Work history, roles, and key accomplishments

UE
Current

Quality Auditor

Uber Eats

Feb 2023 - Present (2 years 5 months)

I monitor and analyze quality control data to identify trends and areas for improvement, developing and implementing quality control plans and procedures. I also design and execute experiments to test product quality, ensuring compliance with standards.

NA

Customer Service Advisor

NAOS

Jul 2020 - Jan 2022 (1 year 6 months)

As a Customer Service Agent, I managed all shipment-related issues for furniture and canvases, ensuring customer satisfaction. I handled reshipments for broken, damaged, or scratched parcels, maintaining high service standards.

TE

Travel Advisor

Teleperformance

Jun 2019 - Aug 2020 (1 year 2 months)

As a Travel Advisor for Expedia, I handled diverse queries regarding hotel, flight, and car reservations. I utilized Sabre for booking and managed a high volume of incoming calls, consistently going the extra mile for customer engagement.

VU

Customer Service

Vodafone UK

Feb 2018 - May 2019 (1 year 3 months)

I served as a Customer Representative, addressing customer queries related to bills, lines, and signal problems. I was promoted to Team Leader On Loan and Quality Analyst, resolving product issues and processing customer adjustments.

CS

Sales Agents

Centro Global Solutions

Mar 2017 - Jan 2018 (10 months)

As a Telemarketer, I promoted back, knee, and hand braces to senior citizens, effectively communicating product benefits. I managed a large volume of incoming calls and contributed to team efforts by analyzing customer needs and recommending potential products.

Education

Degrees, certifications, and relevant coursework

HU

Helwan University

Bachelor's Degree, Business Administration

Studied Business Administration, focusing on core principles and practices. Gained foundational knowledge in various aspects of business management.

CU

Cairo University

Soft Skills Course, Economics and Political Science

Completed a Soft Skills Course at Cairo University, focusing on enhancing interpersonal and professional communication abilities. Developed skills essential for effective teamwork and leadership.

CU

Cairo University

Team Management Course, Economics and Political Science

Undertook a Team Management Course at Cairo University, gaining insights into effective team leadership and coordination. Focused on strategies for optimizing team performance and collaboration.

Tech stack

Software and tools used professionally

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