ayman heikal

Improved the relevance and accuracy of search results through query analysis and data collection on search performance. Assessed the relevance and quality of content, including media, links, keywords, and queries. Focused on enhancing the visibility and engagement of media content across various platforms.

Provided front-line support for a leading telecommunications company, responding to customer queries and handling concerns to achieve high customer experience. Interacted with customers to address inquiries, resolve issues, and enhance satisfaction.

Sold accommodation and transportation, cooperating with customers to understand their needs and provide optimal destinations. Handled real-time problems, reported issues, and communicated with other account parties.

Understood quality expectations and targeted levels, checking quality using appropriate methods like measuring dimensions and testing functionality. Analyzed test results and inspection data to identify deviations, reporting findings and recommending corrective actions.

Served as a front-line responding team for UBER support and social media channels, defining and responding to engagements. Supported clients and escalated customer concerns to specialized teams within UBER MENA and EMEA support centers.

Evaluated and ranked AI-generated responses based on accuracy, relevance, and helpfulness, providing detailed feedback to refine AI algorithms. Ensured compliance with ethical guidelines, verifying responses were free from harmful or biased content. Collaborated with AI developers and data scientists to enhance AI models and labeled data to train AI systems effectively.

Developed practical, must-have skills through highly interactive, self-paced digital courses. Introduced to adaptability, effective communication, problem-solving, and new ways of working in a digital world.

Grade: Yellow Belt certified

Achieved Yellow Belt certification in Six Sigma methodologies. Gained expertise in process improvement and quality management techniques.

Completed a program on the fundamentals of digital marketing. Learned about interacting with potential customers through digital channels to achieve business goals.

Obtained a Bachelor's degree in Information Systems. Studied various aspects of information technology and systems.