Open to opportunities

Elsayed Massoud

@elsayedmassoud

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Data-driven professional transitioning into Customer Analytics.

Egypt

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What I'm looking for

I am looking for a role that values data-driven decision-making and offers opportunities for professional growth.

I am a data-driven professional with over 8 years of customer-facing experience, currently transitioning into Customer Analytics. My journey has been marked by a commitment to continuous education and advanced certifications, which have equipped me with the skills to analyze consumer behavior patterns and manage customer data effectively.

Throughout my career, I have demonstrated expertise in delivering actionable insights that drive business decisions. My experience as a Front Office Supervisor at Hilton Cairo Zamalek Residences allowed me to implement data-driven approaches to enhance customer service and operational efficiency. I successfully developed a tracking system to monitor customer preferences, leading to a 15% increase in guest retention and upselling conversion rates.

I am now seeking a Data Analyst position where I can leverage my unique combination of hospitality experience and analytical skills to transform customer data into strategic business recommendations. I am passionate about utilizing analytical tools such as Excel, SQL, and Python to extract meaningful patterns from customer data.

Experience

Work history, roles, and key accomplishments

Front Office Supervisor

Hilton Cairo Zamalek Residences

Mar 2015 - Nov 2023 (8 years 8 months)

Managed front office operations, overseeing a team of 5+ employees and serving over 1,000 guests monthly while maintaining high satisfaction. Developed and implemented a manual tracking system for customer behavior, which led to a 15% increase in guest retention and a 20% reduction in operational errors.

Team Leadership Customer Retention Upselling Problem Solving

Education

Degrees, certifications, and relevant coursework

University of Pennsylvania, Google, and Coursera

Professional Certificates, Data Analytics

Currently pursuing comprehensive data analytics education through multiple specialized certifications from institutions like the University of Pennsylvania, Google, and Coursera. Developing expertise in customer insights methodologies, data-driven decision-making frameworks, and advanced analytical techniques including predictive modeling and regression analysis. Mastering the complete data analys