Open to opportunities

Elsayed Aly Elsayed Aly Ragab

@elsayedalyelsayedaly

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Recent business graduate passionate about finance and client relations.

Egypt

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What I'm looking for

I am looking for a role that fosters growth, teamwork, and innovation in finance or business development.

I am a recent Business graduate with a Bachelor of Business Finance and Investment from Alexandria University, where I achieved a GPA of 3.76 with honors. My academic journey has equipped me with a solid foundation in finance, business development, and human resource management. I am eager to apply my knowledge in a global career setting, where I can further develop my skills and contribute to organizational success.

Throughout my internships, I have gained valuable experience in account management, digital marketing, and sales. At Xfinity Comcast, I managed billing accounts and collaborated with cross-functional teams to enhance customer satisfaction. My role as a digital marketing intern allowed me to hone my skills in market research and content creation, while my experience at Banque Misr provided insights into banking products and customer engagement. I thrive in collaborative environments and am committed to embodying company values through effective communication and relationship-building.

Experience

Work history, roles, and key accomplishments

Current

Customer Experience Associate

Current

Breadfast Egypt

Feb 2026 - Present (3 months)

Managed omnichannel customer interactions across phone, WhatsApp, email, and social media to resolve inquiries and maintain high satisfaction. Documented cases in the CRM, analyzed daily feedback and order reviews, and provided actionable insights through website and mobile app testing.

Order Issue Resolution Omnichannel Customer Support Email Support Negotiation Troubleshooting Website and mobile app testing CRM Data Entry WhatsApp Support Phone Support Phone support

Current

Internet Ads Assessor

Current

Telus International

Jan 2026 - Present (4 months)

Evaluate Arabic-language online advertisements for relevance, quality, and cultural appropriateness for the Egyptian market. Assess ad-to-landing page quality and user experience consistency, providing detailed AI quality feedback to improve content alignment.

Ad relevance evaluation Cultural appropriateness checking Ad to landing page QA User experience assessment AI quality feedback Content alignment review Online content evaluation Arabic (Egypt) Localization

Current

Independent Data Analyst

Current

Independent

Feb 2025 - Present (1 year 3 months)

Developed predictive risk models using Python (Pandas, Scikit-learn) and SQL for loan portfolio assessment and financial forecasting. Built automated ETL pipelines in Power Query and SQL (reducing processing time by 60%) and created Power BI dashboards with DAX for KPI tracking and executive reporting.

KPI Reporting Predictive risk modeling Python (Pandas)SQL DAX calculations Data pipeline automation Power BI Dashboards PowerQuery ETL

AI Quality Analyst

Outlier

Feb 2025 - Dec 2025 (10 months)

Evaluate Arabic responses across Egyptian, Saudi, UAE, Gulf dialects, and MSA to ensure linguistic and cultural accuracy for NLP model training. Conduct mathematical reasoning assessments with LaTeX output validation and review AI-generated content for safety/compliance with moderation standards.

AI Training Data Labeling Arabic NLP evaluation Dialect & MSA coverage Mathematical reasoning QA LaTeX validation STEM content accuracy checks Content safety review Moderation compliance

Account Management Associate

Xfinity Comcast

Nov 2024 - Mar 2025 (4 months)

Managed billing accounts for a diverse customer base, ensuring accuracy and timely resolution of discrepancies. Analyzed customer billing data to identify trends, reduce errors, and improve efficiency in payment processing. Collaborated with cross-functional teams to implement billing solutions that enhanced customer satisfaction and operational performance.

Account Management Billing Data Analysis Payment Processing Customer Satisfaction Account Reconciliation

Customer Service Rep (Billing)

Sutherland Global Services

Nov 2024 - Feb 2025 (3 months)

Performed high-volume billing reconciliation and discrepancy resolution with 98% accuracy. Analyzed recurring complaint patterns using Excel pivot tables and maintained detailed account and payment verification records to support process improvements.

Payment Verification Discrepancy resolution Customer account recordkeeping Complaint pattern analysis Customer Service Accuracy Management Excel Pivot Tables

AI Data Rater

Alignerr

Jan 2024 - Jan 2025 (1 year)

Evaluated mathematical solution pathways and LLM output quality for educational AI applications. Assessed content safety and adherence to moderation guidelines across multilingual contexts.

Math solution pathway evaluation LLM output quality assessment Educational AI evaluation Content safety assessment Moderation guideline compliance Multilingual content review STEM answer quality checking Reasoning quality rating

Digital Marketing Intern

Global Commerce Media

Sep 2022 - Dec 2022 (3 months)

Learned market research and study, and how to handle the Wordpress content management system. Created content optimized for Internet search engines, and gained basics in SEO OnPage and social media.

Market Research WordPress Content Management SEO Content Creation Social Media Marketing Digital Marketing

Education

Degrees, certifications, and relevant coursework

Alexandria University

Bachelor of Business, Finance and Investment

Grade: 3.7600 Excellent with Honor

Graduated with a Bachelor of Business in Finance and Investment from Alexandria University, English Section. Achieved an excellent GPA of 3.7600 with Honor.