Open to opportunities

Ahmed Elalfy

@ahmedelalfy

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Motivated finance student with customer service experience and strong communication skills.

Egypt

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What I'm looking for

I seek a role where I can apply finance and accounting knowledge while growing in a collaborative, fast-paced team that values development and measurable impact.

I am a finance and accounting student with hands-on customer service experience at 5CA and Teleperformance, and practical roles in sales and photography. I consistently delivered high CSAT scores, reduced resolution times, exceeded sales targets by 20%, and suggested process improvements that increased team efficiency.

I bring strong communication, time-management, and problem-solving skills, plus practical experience with CRM, MS Office, and Adobe photo editing tools. I am eager to apply my analytical and financial knowledge while continuing to grow in finance, accounting, and management roles.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

5CA

Sep 2024 - Apr 2025 (7 months)

Handled customer inquiries and technical issues via chat, consistently achieving high CSAT and reducing average resolution time through quick problem identification and process suggestions.

Customer Support Technical Troubleshooting Chat Support Escalation Management CSAT Multitasking Upselling

Customer Service Agent

Teleperformance

May 2023 - Jul 2024 (1 year 2 months)

Provided high-volume call and support services, resolved conflicts under pressure, and improved customer satisfaction through effective issue resolution and relationship management.

Customer Relationship Management Conflict Resolution High Volume Management CRM Performance Metrics Time Management Communication

Photographer / Photo Editor

Kodak

Jan 2023 - Apr 2023 (3 months)

Planned and executed photo shoots and delivered retouched images using Photoshop and Lightroom, ensuring client requirements and timely delivery across projects.

Photography Photo Editing Adobe Photoshop Lightroom Equipment Management Time Management

Sales Representative

Olympia Gym

Jan 2022 - Nov 2022 (10 months)

Exceeded monthly sales targets by 20% through lead generation, facility tours, CRM pipeline management, and collaborative promotional campaigns to drive membership growth.