Open to opportunities

Abdalrahman Hassan

@abdalrahmanhassan

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Customer service professional with accounting background delivering solutions and strong communication.

Egypt

Message

What I'm looking for

I seek a role combining customer service and accounting responsibilities where I can use clear communication, problem-solving, and financial reporting skills to support clients and improve processes.

I am a customer service professional with hands-on experience supporting customers via phone, email and chat, and a background in accounting and financial reporting. I combine service orientation with analytical skills developed in accounting roles across public and private organizations.

I've worked in customer-facing roles at Exceed and Teleperformance, resolving customer issues and maintaining high satisfaction through clear communication and problem-solving. My accounting roles include positions at the Sudanese Electricity Distribution, the Ministry of Finance, National Workers Bank and local government, where I prepared financial statements and managed accounts.

I am proficient in bookkeeping, budget planning, cost control and financial reporting, and familiar with SAP and QuickBooks. I bring teamwork, adaptability and effective written communication in English and German to cross-functional environments.

I aim to apply my dual strengths in customer service and accounting to a role that values reliability, clear communication and continuous improvement in service delivery.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Teleperformance

Jan 2025 - Jun 2025 (5 months)

Handled customer inquiries via phone, email, and chat from Jan 2025 to Jun 2025, delivering solutions and maintaining high service standards in a high-volume contact center.

Customer Support Live Chat Email Communication Problem Solving CRM Service Orientation

Customer Service Representative

Exceed

Jan 2024 - Jun 2024 (5 months)

Provided customer support via phone, email, and chat from Jan 2024 to Jun 2024, resolving inquiries and improving customer satisfaction through clear communication and timely issue resolution.

Customer Support Email Communication Live Chat Customer Satisfaction CRM

Accountant

National Workers Bank

Feb 2022 - Mar 2022 (1 month)

Maintained accounts, prepared monthly and annual statements, monitored bank transactions and payments, and compiled financial reports for management from Feb 2022 to Mar 2022.

Bank Reconciliation Bookkeeping Financial Reporting Transaction Monitoring Management Reporting Client Communication SAP Quickbooks

Accountant

Sudanese Electricity Distribution

Mar 2021 - Apr 2021 (1 month)

Performed bookkeeping, prepared monthly and annual financial statements, monitored invoices and payments, and conducted budget preparation and financial analysis from Mar 2021 to Apr 2021.

Bookkeeping Financial Reporting Month End Close Invoicing Budgeting Financial Analysis SAP Quickbooks

Accountant

Ministry of Finance, Economy and Investment

Oct 2020 - Mar 2021 (5 months)

Prepared monthly and annual financial statements, monitored revenues and expenditures, and produced financial analyses and reports for ministry leadership from Oct 2020 to Mar 2021.

Financial Reporting Budgeting Bookkeeping Financial Analysis & Compliance SAP

Accountant

Local Administration Khartoum

Dec 2019 - Mar 2020 (3 months)

Managed bookkeeping and accounts, prepared monthly and annual statements, monitored payments and expenses, and produced financial reports for administration from Dec 2019 to Mar 2020.

Bookkeeping Financial Reporting Financial Statements SAP Quickbooks