At Teleperformance, I supported the Freedom Telecom account across 11 service skills, including billing, technical support, retention, and sales. I was named Top Achiever for three consecutive months for Quality and NPS performance.
I resolved billing, service, and technical inquiries at first contact, handled retention conversations, and met or exceeded monthly sales targets while maintaining quality and compliance standards. In freelance and project-based creative work, I delivered filmmaking, photography, and event documentation for cultural and international collaborative projects.
