Mina Said

Handled English-language customer interactions for a UK telecom account, following verification and security procedures. Investigated account and billing issues, documented cases accurately, and escalated complex matters through internal workflows.

Supported customers through structured troubleshooting and issue-resolution workflows. Recorded case details and followed account-specific procedures in a fast-paced service environment.

Communicated with healthcare professionals regarding pharmaceutical products and relevant product information. Built professional relationships with healthcare providers and managed field activities independently.

Presented pharmaceutical and healthcare products to healthcare professionals and handled professional follow-up. Used medical and scientific knowledge to communicate product information effectively.

Provided English-language customer support while following account procedures and service standards. Handled customer issues, documented interactions, and escalated cases when required.

Grade: 3.25/4.00

B.Sc. in Zoology/Chemistry with a GPA of 3.25/4.00 from Alexandria University, Faculty of Science.