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Ahmad Kareem

@ahmadkareem

Revenue Operations professional driving accurate invoicing, CRM administration, and process improvements across global client portfolios.

Pakistan

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What I'm looking for

I’m looking for a Revenue Operations role where I can own invoicing and CRM data accuracy, partner cross-functionally, and drive process improvements with reporting that leadership can act on—while supporting high-volume, customer-focused delivery.

I’m a detail-oriented Revenue and Install Operations professional with 4+ years of experience supporting US, UK, and Canadian client portfolios in fast-paced, high-volume environments. I handle end-to-end invoicing management, verify invoice accuracy and coding, and maintain data integrity across CRM systems to keep reporting reliable for leadership decisions.

In my roles, I’ve coordinated with accounts payable teams to resolve invoice queries and payment disputes, generated financial and operational performance reports, and supported onboarding workflows for hardware installation programs. I’m hands-on with Salesforce, Zendesk, and Freshdesk, and I bring a data-first mindset to process improvement—identifying inefficiencies and implementing structured workflows that improve efficiency and revenue visibility.

Experience

Work history, roles, and key accomplishments

Current

Associate Project Manager

Current

Motive

Mar 2026 - Present (4 months)

Manage the end-to-end invoicing lifecycle for professional installation partners, including SOW/PO creation, invoice verification, approvals, and payment processing. Coordinate with Accounts Payable and generate financial and operational performance reports.

End To End Accounting Accounts Payable Support Vendor coordination Financial Reporting Operational Reporting Performance Metrics Process Improvement Workflow Optimization

Client Communication & Sales Coordinator

Vision Village Ltd

Jul 2025 - Feb 2026 (7 months)

Maintain accurate client CRM records in Salesforce and Zendesk, supporting invoicing details and complete communication history. Support accounts receivable tracking and create client performance and payment status reports for leadership.

Salesforce Zendesk Client Data Management CRM Administration Accounts Receivable performance reporting Data Validation Workflow Documentation

Customer Support Executive

Papa Johns America - Tribe Consulting

Dec 2024 - Jul 2025 (7 months)

Handle daily customer interactions using CRM systems to track case resolution and update customer records in line with SLA requirements. Support dashboards and feedback reporting to identify recurring issues and improve operational efficiency.

Customer Support Ticket Categorization SLA Performance Dashboards Operational Efficiency

Customer Support Representative

Mindbridge

Nov 2022 - Nov 2024 (2 years)

Provide high-volume, CRM-based customer support for Uber and Uber Eats UK while maintaining strong CSAT and handle-time metrics. Analyze recurring issues, build data-backed resolution guides, and escalate actionable insights to operations.

Customer Support CRM Support CSAT Average Handling Time (AHT) Management Issue Analysis Escalation Management