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Ammar Nawaz

@ammarnawaz

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Sales Operations Manager at ZenduIT, keeping CRM data and sales reporting accurate across the team.

Pakistan

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At ZenduIT, I lead the sales team's daily execution, own CRM operations and data quality, and prepare weekly reports on activity and performance. I also onboard and train new hires on CRM usage, reporting standards and workflows.

At Zones, LLC, I ran backend operations for 50+ US clients, from quotes and purchase orders through delivery tracking and invoicing, maintaining 98% SLA compliance. I also led healthcare client renewals with 95% retention and negotiated with vendors to reduce costs by 15%.

Experience

Work history, roles, and key accomplishments

Current

Sales Operations Manager

Current

ZenduIT

Nov 2025 - Present (11 months)

Lead the sales team's daily execution, including client outreach, follow-ups, and performance targets. Own CRM operations and data quality, prepare weekly operational reports, and onboard and train new hires on CRM usage and reporting standards.

CRM Sales Operations Reporting Team Leadership Training Data Quality Pipeline Management

CRM and Reseller Enablement Specialist

ZenduIT

Jul 2025 - Nov 2025 (4 months)

Built CRM dashboards, analytics, and operational reports for QBRs and forecasting. Trained channel partners on product resources and order import systems, and administered CRM for sales and channel teams.

CRM Dashboarding Analytics Reporting Partner Training Troubleshooting Data Hygiene Pipeline Management

Client Success Manager II

Zones, LLC

May 2023 - Jul 2025 (2 years 2 months)

Managed a portfolio of US healthcare organizations as their IT solutions partner, achieving a 95% client retention rate. Ran backend operations for 50+ US clients, maintaining 98% SLA compliance, and negotiated with vendors to reduce costs by 15%.

Client Success Account Management Contract Renewal Healthcare IT vendor negotiation Salesforce SLA Compliance Procurement

Account Manager

Repstack

Jan 2023 - Apr 2023 (3 months)

Created Loom video walkthroughs to improve client onboarding and engagement. Supported marketing and outreach campaigns using Facebook Ads, GoHighLevel, Canva, and Lemlist.

Loom Facebook Ads GoHighLevel Canva Lemlist Client Onboarding Marketing Campaigns

Business Development Manager

Exeto Technologies

Jan 2022 - Oct 2022 (9 months)

Managed SEO strategy and client acquisition campaigns, improving lead conversion by 30%. Oversaw social media, paid ads, and lead generation with the creative team, and ran SEO strategy calls with prospects.

SEO Lead Generation Social Media Paid Ads Client Acquisition Strategy

Account Manager

Zones, LLC

Oct 2018 - Dec 2021 (3 years 2 months)

Managed accounts and contract renewals for 100+ US enterprise clients. Negotiated vendor contracts, reducing procurement costs by 20%, and provided after-sales support to improve satisfaction and retention.

Account Management Contract Renewal vendor negotiation Customer Retention After Sales Support Prospecting