Open to opportunities

Waleed Faisal

@waleedfaisal

RCM & RevOps analyst, 8+ yrs in US healthcare billing. Power BI, Salesforce, Excel expert. Remote-ready from Lahore, Pakistan. Data-driven, reliable.

Pakistan

Message

What I'm looking for

I’m looking for a revenue operations or RCM role where I can lead AR audits and denial management, strengthen QA through SOPs/SLAs, and use Power BI and Excel analytics to drive measurable revenue and collections improvements.

I’m a results-driven Revenue Cycle Management and Revenue Operations professional with 7 years of specialized U.S. healthcare data analytics experience and 10 years in healthcare overall. I build actionable insights through AR performance auditing, denial management, revenue target tracking, and collections optimization, with reporting that leaders can use immediately.

In my current role, I drove AR team quality from 85% to 98.5% across 18 agents by structuring a quality audit framework, coaching, and weekly KPI tracking. I also increased monthly collections from $1.8M to $2.5M (38%) through systematic AR audits, root-cause error identification, and targeted corrective workflows—supported by Power BI and Advanced Excel dashboards.

Experience

Work history, roles, and key accomplishments

Current

Supervisor Quality and Audit

Current

HRMD Pakistan

May 2025 - Present (1 year 2 months)

Drive revenue operations performance by tracking AR collection targets, monitoring revenue KPIs, and producing monthly revenue reports for senior leadership. Lead AR quality audits using eClinicalWorks CRM, Power BI, and Excel to improve AR team quality scores and collections.

Revenue Operations Revenue Cycle Management Quality Assurance Denial Management AR Aging eClinicalWorks CRM Power BI KPI Tracking Excel Audit Process documentation Quality Audits Training

Assistant Manager – Revenue Assurance

E-TeleQuote Insurance Inc.

Aug 2022 - May 2025 (2 years 9 months)

Use Salesforce CRM and reporting dashboards to support revenue assurance, opportunity/pipeline visibility, and revenue trend analysis. Build Power BI and Advanced Excel models for commission reconciliation and performance auditing, reducing manual reporting time and chargeback discrepancies.

Revenue Assurance Power BI Sumifs Pivot Tables Salesforce Excel Conditional Formatting Commission Reconciliation Chargebacks Process documentation Commission Verification Data Cleaning

RCM Analyst

Prima Systems, LLC

Sep 2020 - Aug 2022 (1 year 11 months)

Create and maintain RCM performance dashboards for a multi-provider portfolio, reducing reporting turnaround time. Partner with data teams to build data pipelines and analyze billing/AR aging trends to inform denial reduction and collections improvement strategies.

RCM Analytics Dashboarding Data Pipelines data transformation Data Validation Revenue Cycle Analysis Data Cleaning

Team Lead, QA

IntelliasPro

May 2018 - Jul 2020 (2 years 2 months)

Lead QA operations for Claims Verification and Data Entry, ensuring billing accuracy, compliance adherence, and throughput. Author SOPs/SLAs, run quality control audits, and implement rework and workflow optimization to improve efficiency and reduce error recurrence.

Quality Assurance Claims Verification Data Entry SOPs SLA Compliance KPI Tracking Quality Audits Workflow Optimization Rework Process Escalation Management

Assistant Application Analyst

CureMD

Jul 2017 - May 2018 (10 months)

Support and troubleshoot the CureMD application through troubleshooting and configuration tasks across application environments. Conduct research, handle Level 3 troubleshooting inquiries, document issues/resolutions, and provide client training on new releases and modules.

Application Support Troubleshooting Configuration Technical Research Release Module Support Customer Training

Service Desk Executive

Ibex Global, A TRG Company

Dec 2015 - Jul 2017 (1 year 7 months)

Provide phone-based technical support to clients, including system access, device integration, and installation assistance. Maintain ticket closure records and quality scores, coordinate with vendors and business owners on complex requests, and support incident/request fulfillment for end users including Nestlé Pakistan.