ahd atif
@ahdatif
CRM, Sales, Operations, and HR leader building GoHighLevel/Salesforce automations and high-performing teams.
What I'm looking for
I run CRM and sales operations using GoHighLevel—managing pipelines, integrations, reporting, and AI-powered workflows for lead management and customer communication.
I’ve also owned recruitment and onboarding end to end, coordinating hiring and workforce planning while supporting payroll administration, SOP development, and operational reporting.
At GOVASSIST, I designed onboarding programs, coaching sessions, quality reviews, and performance evaluations, and I built the training materials and assessment frameworks to support them.
Earlier roles included managing a 15-member sales team as VP of Sales and improving lead tracking and customer journey visibility through CRM workflows and reporting systems.
Experience
Work history, roles, and key accomplishments
CRM & Sales Operations Manager
Disaster Care Capital
Oct 2025 - Present (10 months)
Manage and optimize GoHighLevel CRM, automations, pipelines, integrations, and reporting. Build AI-powered workflows and automations for lead management and customer communication.
HR Manager
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Jan 2025 - Present (1 year 7 months)
Manage recruitment activities including sourcing, screening, interviewing, and onboarding. Coordinate hiring processes and workforce planning across departments.
Training Supervisor
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Jan 2024 - Present (2 years 7 months)
Designed onboarding programs, coaching sessions, quality reviews, and performance evaluations. Developed training materials, SOPs, and assessment frameworks.
VP of Sales
Govassist
Jan 2023 - Jan 2024 (1 year)
Managed a 15-member sales team across multiple product lines. Implemented CRM workflows and reporting systems to improve efficiency and performance.
CRM & Product Manager
Century Key Capital
Jan 2022 - Jan 2024 (2 years)
Managed CRM systems, customer engagement strategies, and reporting frameworks. Improved lead tracking, pipeline visibility, and customer journey optimization.
Call Center Supervisor / Trainer
Rapid Phone Center
Jan 2022 - Jan 2024 (2 years)
Supervised and trained customer service and sales teams. Managed quality assurance, coaching, and performance monitoring.
Team Leader
Fenix Scooter
Jan 2021 - Jan 2022 (1 year)
Led a team of 22 agents and managed escalations and service recovery processes.
CRM Specialist
Sutherland
Jan 2020 - Jan 2022 (2 years)
Implemented CRM solutions, reporting systems, and process improvements.
Education
Degrees, certifications, and relevant coursework
Zagazig University
Bachelor of Arts, Clinical Psychology
Bachelor of Arts in Clinical Psychology from Zagazig University.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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