Sarah Elbahnasy
@sarahelbahnasy
HubSpot CRM and sales operations specialist driving lead-to-deal conversion and pipeline integrity.
EgyptWhat I'm looking for
I am a CRM and sales operations specialist with hands-on experience managing HubSpot for high-volume pipelines and improving conversion rates.
I have managed 1,000+ leads across multiple pipelines, assigned high-value deals to top agents, and maintained CRM integrity through deduplication and accurate record-keeping.
My background includes high-volume outbound calling, appointment setting, banking back-office operations, and technical support for SME clients, which gives me a practical blend of sales, operations, and customer-service skills.
I deliver actionable insights through tracking and reporting, foster agent accountability with regular check-ins, and thrive in high-pressure environments while maintaining attention to detail and strong communication in English, Arabic, and Spanish.
Experience
Work history, roles, and key accomplishments
CRM HubSpot Manager
TD Commercial Group
Apr 2025 - Aug 2025 (4 months)
Managed HubSpot CRM operations for 1,000+ leads across multiple pipelines, improving deal progression and agent assignment to maximize close rates and pipeline health.
Cold Caller
Home Offers United
Nov 2023 - Dec 2024 (1 year 1 month)
Executed high-volume outbound calling for a US account, qualifying leads, scheduling appointments, and exceeding targets for calls, transfers, and appointments while maintaining accurate CRM records.
HUBack-Office Support
HSBC Bank UK
Jan 2021 - Dec 2023 (2 years 11 months)
Managed customer accounts and processed loan applications, ensuring accuracy, regulatory compliance, and timely resolution of client inquiries for UK-based customers.
Technical Support Representative
Vodafone UK SME
Jan 2018 - Dec 2021 (3 years 11 months)
Provided technical and account support to SME customers, troubleshooting issues, submitting service tickets, and coordinating repairs to minimize downtime and maintain service quality.
Cartoon Script & Film Media
Freelancer LTD
Jun 2018 - Dec 2018 (6 months)
Developed creative content and supervised film production activities for media clients, ensuring deliverables met quality standards and deadlines.
Education
Degrees, certifications, and relevant coursework
CUCairo University
Bachelor's Degree, Spanish Language
Bachelor's degree in Spanish Language from Cairo University.
Faculty of Arts, Cairo University
Diploma, Interior Design
Diploma in Interior Design from the Faculty of Arts, Cairo.
Availability
Location
EgyptAuthorized to work in
Job categories
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