Rana Bahaa707

Provide freelance appeals representation, legal drafting and case preparation across civil, commercial and administrative matters while managing client relations.

Managed sales operations and ERP (Odoo, Nama), led contract review, commission accounting and reporting to senior management to improve sales process visibility and control.

Owned daily/weekly/monthly sales reporting, CRM management and lead distribution, improving lead follow-up and payment plan administration across the sales team.

Managed the contract lifecycle, CRM data distribution and regular sales reporting to support forecasting and maintain pipeline accuracy.

Produced daily/weekly/monthly sales reports, coordinated CRM and lead distribution, prepared claims and organized orientation sessions to support sales and marketing activities.

Managed daily operations, team performance, customer relations and cross-department coordination to improve operational efficiency and reporting.

Monitored call quality and performance, conducted reviews and implemented standards to improve service quality and agent compliance.

Coordinated event agendas, managed volunteers, handled complaints and ensured operational execution across events and volunteer activities.

Handled incoming calls, resolved customer complaints and managed message distribution to maintain service levels and customer satisfaction.

Master of Business Administration currently in progress at the Arab Academy for Science, Technology and Maritime Transport.

Attended the Faculty of Law at Cairo University.

Completed a training course on preparation of pleading and proceedings in civil, commercial, criminal, and administrative matters.