Agwel Emmanuel
@agwelemmanuel
Results-driven transcription and data annotation professional with strong skills.
What I'm looking for
I am a results-driven transcription and data annotation professional with exceptional listening abilities and meticulous organizational skills. My expertise lies in providing verbatim transcriptions with remarkable accuracy, consistently meeting deadlines while upholding high-quality standards. I have a strong command of transcription software and tools, including Label Studio and Ello Technology, which have significantly enhanced my proficiency in managing complex transcription projects.
Throughout my career, I have demonstrated a keen ability to format and standardize qualitative data to meet research and analysis requirements. My attention to detail allows me to identify non-verbal cues, ensuring clarity and maintaining strict confidentiality and ethical standards. I pride myself on being a respectful and detail-focused transcriptionist, with a deep understanding of stakeholder engagement and the nuances of audio content analysis.
As a dedicated and resourceful professional, I bring dynamic skills in data management and annotation, complemented by a collaborative approach to working with diverse teams. I am a clear communicator, successful in delivering accurate transcriptions while supporting analysis and ensuring efficient project workflows. I excel at managing multiple priorities with a positive attitude, seeking a full-time position that offers professional challenges while utilizing my transcription expertise and interpersonal skills.
Experience
Work history, roles, and key accomplishments
Transcription and Data Annotation Specialist
Label Studio
Jan 2023 - Jan 2025 (2 years)
Provided high-quality transcription and annotation for diverse audio and video projects. Collaborated with teams to ensure accurate and timely project completion, utilizing advanced annotation tools to meet qualitative research standards.
Customer Care Representative
Safaricom PLC
Jan 2021 - Jan 2024 (3 years)
Resolved an average of 50 customer inquiries daily via phone, email, and chat, achieving a 95% customer satisfaction score. Implemented effective problem-solving techniques to reduce complaint resolution time by 20%.
Transcriptionist
Ello Technology
Jan 2022 - Feb 2023 (1 year 1 month)
Delivered precise and efficient transcription services for a variety of audio formats. Managed transcription workflows, ensuring adherence to deadlines and confidentiality protocols while improving accuracy using specialized tools.
Front Desk Officer
Serena Hotels
Mar 2019 - Dec 2020 (1 year 9 months)
Handled guest check-ins and check-outs for an average of 100 guests per day, maintaining a 90% guest satisfaction rating. Resolved customer issues promptly and promoted hotel services, increasing revenue from upselling by 12%.
Education
Degrees, certifications, and relevant coursework
University of Nairobi
Bachelor of Law (LLB), Law
2020 - 2024
Catholic University of Eastern Africa
Bachelor of Education: English/Literature, Education
2017 - 2020
Ramba Boys School
Kenya Certificate of Secondary Education, Secondary Education
Completed the Kenya Certificate of Secondary Education with a focus on secondary education.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
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