Frank User
@frankuser2
Highly motivated professional seeking growth opportunities in dynamic environments.
What I'm looking for
I am a highly motivated professional with a Bachelor’s Degree in Psychology from Kenyatta University. My journey has been marked by a commitment to excellence and a passion for contributing to organizational success. I thrive in dynamic environments where I can leverage my skills and experiences to provide personalized service and support.
Throughout my career, I have gained valuable experience in various roles, including as a Transcription Specialist at Ubiqus, where I consistently met tight deadlines while maintaining high-quality standards. Additionally, I have honed my skills as an Academic Writer and AI Trainer, where I manage teams, conduct research, and develop AI training materials. My ability to communicate effectively in both English and Kiswahili enhances my collaboration with diverse teams and clients.
I am dedicated to continuous learning and growth, and I believe in the power of teamwork and flexibility. I am eager to embrace new challenges and contribute to an organization that values innovation and excellence.
Experience
Work history, roles, and key accomplishments
AI Trainer
Alignerr AI
Jan 2024 - Present (1 year 5 months)
Performed AI data labeling and conducted Large Language Model (LLM) training to enhance AI performance. Wrote detailed reports identifying areas for AI improvement and developed challenging prompts to test AI capabilities. Contributed to the iterative development cycle of AI systems.
Academic Writer
Assignment Help Hub
Jan 2022 - Present (3 years 5 months)
Managed a team of writers and edited diverse technical and non-technical academic content. Conducted thorough research to support writing projects and collaborated closely with clients to meet specific needs and deadlines. Ensured high-quality output and client satisfaction.
Transcription Specialist
Ubiqus
Jan 2023 - Dec 2023 (11 months)
Accurately transcribed various audio files, including interviews, conferences, and legal proceedings. Consistently met tight deadlines while maintaining high-quality standards and handling sensitive content with confidentiality. Recognized for speed, accuracy, and the ability to manage challenging transcription tasks effectively.
Customer Service Representative
Vyke
Jan 2022 - Jan 2024 (2 years)
Managed customer requests and resolved complaints efficiently through the Vyke channel. Provided comprehensive support, including order and transaction management, and maintained accurate customer database records. Ensured a high level of customer satisfaction and operational efficiency.
Education
Degrees, certifications, and relevant coursework
Kenyatta University
Bachelor's Degree, Psychology
Pursued a Bachelor's Degree in Psychology, focusing on the study of human behavior and mental processes. Gained foundational knowledge in psychological theories, research methods, and practical applications.
Jomo Kenyatta Boys High School
Kenya Certificate of Secondary Education, Secondary Education
Completed secondary education, earning the Kenya Certificate of Secondary Education. Developed a strong academic foundation across various subjects.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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