Open to opportunities

Frank User

@frankuser2

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Highly motivated professional seeking growth opportunities in dynamic environments.

Kenya

Message

What I'm looking for

I seek a challenging position that offers growth opportunities and values teamwork.

I am a highly motivated professional with a Bachelor’s Degree in Psychology from Kenyatta University. My journey has been marked by a commitment to excellence and a passion for contributing to organizational success. I thrive in dynamic environments where I can leverage my skills and experiences to provide personalized service and support.

Throughout my career, I have gained valuable experience in various roles, including as a Transcription Specialist at Ubiqus, where I consistently met tight deadlines while maintaining high-quality standards. Additionally, I have honed my skills as an Academic Writer and AI Trainer, where I manage teams, conduct research, and develop AI training materials. My ability to communicate effectively in both English and Kiswahili enhances my collaboration with diverse teams and clients.

I am dedicated to continuous learning and growth, and I believe in the power of teamwork and flexibility. I am eager to embrace new challenges and contribute to an organization that values innovation and excellence.

Experience

Work history, roles, and key accomplishments

Current

AI Trainer

Current

Alignerr AI

Jan 2024 - Present (1 year 5 months)

Performed AI data labeling and conducted Large Language Model (LLM) training to enhance AI performance. Wrote detailed reports identifying areas for AI improvement and developed challenging prompts to test AI capabilities. Contributed to the iterative development cycle of AI systems.

AI Training Data Labeling LLM AI Development

Current

Academic Writer

Current

Assignment Help Hub

Jan 2022 - Present (3 years 5 months)

Managed a team of writers and edited diverse technical and non-technical academic content. Conducted thorough research to support writing projects and collaborated closely with clients to meet specific needs and deadlines. Ensured high-quality output and client satisfaction.

Content Editing Technical Writing Research Client Management Project Coordination Copywriting

Transcription Specialist

Ubiqus

Jan 2023 - Dec 2023 (11 months)

Accurately transcribed various audio files, including interviews, conferences, and legal proceedings. Consistently met tight deadlines while maintaining high-quality standards and handling sensitive content with confidentiality. Recognized for speed, accuracy, and the ability to manage challenging transcription tasks effectively.

Transcription Data Entry Confidentiality Time Management Quality Assurance

Customer Service Representative

Vyke

Jan 2022 - Jan 2024 (2 years)

Managed customer requests and resolved complaints efficiently through the Vyke channel. Provided comprehensive support, including order and transaction management, and maintained accurate customer database records. Ensured a high level of customer satisfaction and operational efficiency.

Customer Service Order Management Database Management Customer Support Communication

Education

Degrees, certifications, and relevant coursework

Kenyatta University

Bachelor's Degree, Psychology

Pursued a Bachelor's Degree in Psychology, focusing on the study of human behavior and mental processes. Gained foundational knowledge in psychological theories, research methods, and practical applications.