Open to opportunities

agouzzi Rania

@agouzzirania

Message

Dynamic sales development representative with a strong customer service background.

Morocco

Message

What I'm looking for

I am seeking a role that allows me to leverage my sales and customer service skills in a dynamic environment, with opportunities for growth and collaboration.

I am a dedicated Sales Development Representative at PigeeInc, where I excel in prospecting and nurturing relationships with potential customers. My role involves qualifying leads and setting appointments for the sales team, ensuring a smooth transition through the sales process. I thrive in fast-paced environments and am passionate about driving sales success.

Previously, I worked as a Customer Service Representative at Concentrix, where I honed my skills in resolving customer inquiries and maintaining high levels of satisfaction. My experience also includes managing social media content as a Social Media Manager at Gaiam, where I developed strategies to enhance user engagement. My diverse background in customer service and content creation equips me with a unique perspective on client relations and communication.

Experience

Work history, roles, and key accomplishments

Current

Sales Development Representative

Current

PigeeInc.

Oct 2024 - Present (11 months)

Responsible for prospecting and reaching out to potential customers, qualifying leads, and setting up appointments for the sales team. Nurtured relationships with prospects to move them through the sales tunnel.

Prospecting Lead Qualification Sales Customer Relationship Management Appointment Setting

Customer Service Representative

Concentrix

Apr 2023 - Sep 2024 (1 year 5 months)

Assisted customers with inquiries, resolved issues, and provided product information. Processed orders and ensured customer satisfaction by handling complaints and escalating complex problems.

Customer Service Product Order Processing Customer Satisfaction

Social Media Manager

Gaiam

Jun 2020 - Sep 2022 (2 years 3 months)

Managed content creation for social media platforms and developed communication strategies. Focused on increasing user engagement across various social channels.

Social Media Management Content Creation Communication Strategy User Engagement Digital Marketing

English-Speaking Editor & Content Creator

Healthyway365.com

Dec 2019 - May 2020 (5 months)

Reviewed and edited written content in English, focusing on improving overall quality and readability. Ensured coherence and accuracy of all produced content.

Content Editing English Language Writing Readability Quality Assurance

Community Manager Assistant

Consomavis

Jul 2018 - Dec 2018 (5 months)

Engaged community members, responded to inquiries, and moderated discussions. Created content and analyzed community feedback to improve engagement and satisfaction.

Community Management Content Creation Engagement

Education

Degrees, certifications, and relevant coursework

Ecole supérieure des Arts Visuels (ESAV)

Associates, Graphic Design

Studied graphic design principles and practices at Ecole supérieure des Arts Visuels (ESAV). Gained skills in visual communication and content creation.