I ‘m seeking a remote Customer Service or Virtual Assistant position with growth opportunities, where I can deliver excellent support, manage tasks efficiently, and contribute to team success.
Open to opportunities
Agnes Charles
@agnescharles
Customer Services & VA professional providing excellent phone, email, and chat support. Strong CRM skills and detail-oriented. Remote ready.
TanzaniaWhat I'm looking for
Remote CSR.
Experience
Work history, roles, and key accomplishments
I was a Customer Service Representative (Remote) at Zulay Kitchen. I handled 45+ customer inquiries daily via Zendesk, email and chat, resolving orders, shipping, product setup and warranty issues. I achieved 96% CSAT with <3hr response time, processed refunds in Shopify, and used Zoom to guide customers, reducing complaints.
Education
Degrees, certifications, and relevant coursework
St.John's University of Tanzania
Bachelor of Science, Education
2025 - 2028
Grade: GPA:4.2
Activities and societies: Peer tutoring and academic support in Chemistry and Physics; developed strong communication, problem-solving, and interpersonal skills applicable to customer service and client interaction.
Pursuing a Bachelor of Science with Education, specialized in Chemistry and Physics. Completed a teaching practicum at Tinde Girls High School in Shinyanga, Tanzania. Gaining hands-on classroom instruction and communication experience.
Availability
Open to opportunities
Location
TanzaniaAuthorized to work in
United StatesSalary expectations
12k-18k USD
Job categories
Interested in hiring Agnes?
You can contact Agnes and 90k+ other talented remote workers on Himalayas.
Message AgnesGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
