Results-oriented professional with extensive experience in team leadership, project leadership, and problem resolution. With my expertise in debt collection, I have consistently achieved monthly collection goals, skillfully managed varied portfolios, and negotiated debt payments. Acknowledged for attaining the most substantial monthly collection objectives, making strategic contributions to the expansion of the debt collection department, and consistently meeting or exceeding monthly collection goals. My commitment to providing effective solutions and building enduring partnerships is matched by my exceptional verbal and written communication abilities. Competent in data entry, document preparation, and file administration; experienced in managing schedules, organizing meetings, and handling sensitive information. Capable of juggling multiple tasks at once in high-pressure situations to achieve maximum output while simultaneously meeting or exceeding all internal performance standards and regulatory requirements. Recognized for my exceptional customer service, I am dedicated to accomplishing goals on an individual and team level.