Bame AgisanangBA
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Bame Agisanang

@agisanang

Customer Service Manager with Expertise in Debt Collection, Office Management and Project Leadership

Botswana
Message

What I'm looking for

I am looking primarily for remote work in the customer service and project management sectors, but I am open to the possibility of relocation. I want a job that offers the possibility of growth and allows me to leverage my strengths in analysis, leadership, problem solving, planning, and multitasking. The dream is to be a business analyst so a role along those lines

Results-oriented professional with extensive experience in team leadership, project leadership, and problem resolution. With my expertise in debt collection, I have consistently achieved monthly collection goals, skillfully managed varied portfolios, and negotiated debt payments. Acknowledged for attaining the most substantial monthly collection objectives, making strategic contributions to the expansion of the debt collection department, and consistently meeting or exceeding monthly collection goals. My commitment to providing effective solutions and building enduring partnerships is matched by my exceptional verbal and written communication abilities. Competent in data entry, document preparation, and file administration; experienced in managing schedules, organizing meetings, and handling sensitive information. Capable of juggling multiple tasks at once in high-pressure situations to achieve maximum output while simultaneously meeting or exceeding all internal performance standards and regulatory requirements. Recognized for my exceptional customer service, I am dedicated to accomplishing goals on an individual and team level.

Experience

Inspiration Consultancy logoIC

Debt Collection Manager

Sep 2017 - May 2023 (5 years 8 months)

At Inspiration, I was responsible for establishing and ensuring my team met their monthly collection targets. I negotiated settlements and payments for outstanding debts and interacted professionally with clients at all times. In addition, I oversaw the development of efficient performance appraisals and participated in strategy meetings, with stakeholders giving reports on our collection efforts

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