Open to opportunities

Motshidisi L Sethebe

@motshidisilsethebe

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Dedicated customer service representative with 7 years of experience.

Botswana

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What I'm looking for

I am looking for a role that values customer-centricity and offers opportunities for growth and leadership.

I am a dedicated Customer Service Representative with over 7 years of experience in sales and customer relationship management. My proven ability to drive sales through effective telemarketing, lead generation, and upselling techniques has been recognized by maintaining high customer satisfaction levels and resolving issues promptly, even under pressure.

Throughout my career, I have achieved a 100 percent Quality Assurance score and was named Employee of the Month in November 2019. I have developed an eye for process improvement and agent development, contributing to overall team success. My experience includes successfully transitioning numerous corporate accounts to the Dstv Business platform, ensuring compliance with regulatory and company requirements while strengthening client relationships through efficient, detail-oriented service.

Experience

Work history, roles, and key accomplishments

Call Centre Agent-Customer Service Representative

Multichoice Botswana

Feb 2018 - Jul 2024 (6 years 5 months)

Managed customer inquiries and sales across multiple channels, including Facebook, email, and live chat, achieving a 97% service level. Successfully escalated priority issues to other departments, resolving 95% of customer complaints in a timely manner.

Customer Service Sales Telemarketing Lead Generation Customer Relationship Management Data Entry Quality Assurance Mentorship Project Management

Call Centre Agent- Customer Service Representative

Multichoice Botswana

Nov 2016 - Dec 2017 (1 year 1 month)

Provided prompt and knowledgeable resolutions to routine customer questions and service queries. Contributed to team productivity by training and supervising new hires.

Customer Service Training Product Knowledge Communication

Education

Degrees, certifications, and relevant coursework

Limkokwing University

BA Honors, Broadcasting and Journalism

Completed a Bachelor of Arts with Honors in Broadcasting and Journalism. This program provided a comprehensive understanding of media production, reporting, and ethical practices in the field.

Limkokwing University

Associate Degree, Broadcasting (TV and Radio)

Obtained an Associate Degree in Broadcasting, specializing in TV and Radio. The curriculum focused on practical skills in broadcast production, including audio and video editing, scriptwriting, and live broadcasting.

Naledi Senior Secondary

B.G.C.S.E, General Education

Completed the Botswana General Certificate of Secondary Education. This foundational education provided a broad range of academic skills and knowledge.