Open to opportunities

Fahimah Nsingo

@fahimahnsingo

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Analytical operations professional driving data-led process improvements and customer experience.

United Kingdom

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What I'm looking for

I seek a data-driven operations role where I can improve processes, collaborate across teams, and drive measurable customer experience gains.

I am an analytical and detail-oriented operations professional with a background in business operations, customer experience, and administrative support. I specialise in gathering and interpreting data, identifying process inefficiencies, and collaborating with cross-functional teams to implement effective, measurable solutions.

My recent roles include complaints and customer service management where I led investigations into customer issues, initiated strategic improvement initiatives, and used data to reduce complaints and improve satisfaction. I am proficient with Excel, CRM and data reporting tools, and I bring a practical, service-design mindset to continuous improvement and stakeholder communication.

Experience

Work history, roles, and key accomplishments

Current

Receptionist & Administrative Assistant

Current

Fahms Bed and Breakfast

May 2018 - Present (7 years 5 months)

Managed bookings, check-ins and record keeping remotely using Excel, developing tracking systems for occupancy and monthly tourism reporting while supporting daily operations.

Microsoft Excel Data Entry Reporting Customer Service

Complaints Accounts Manager

Foundever

Nov 2024 - Apr 2025 (5 months)

Investigated over 200 customer complaints and led system improvements that reduced complaints by 15% while driving a 22% increase in customer satisfaction through cross-team initiatives.

Process Improvement Data Analysis CRM Root Cause Analysis performance reporting

Customer Service Advisor

Foundever

Aug 2024 - Nov 2024 (3 months)

Implemented a priority system and software tools that reduced query resolution time by two working days and improved tracking of customer interactions and service trends.

Customer Support Ticketing Systems CRM Troubleshooting Data Tracking

Administrative Assistant

DA Languages Ltd

Jan 2024 - Jun 2024 (5 months)

Analyzed booking system data to identify scheduling trends and implemented process improvements that enhanced interpreter and client scheduling efficiency.

Data Analysis Scheduling Process Improvement Microsoft Excel Administrative Support Reporting

Student Warden

The Rise

Dec 2022 - Sep 2023 (9 months)

Resolved after-hours accommodation issues, liaised with emergency services as needed, and tracked resident complaints to improve response speed and satisfaction.

Incident Response Facilities Coordination Reporting Resident Relations Administrative Support

Education

Degrees, certifications, and relevant coursework

Nottingham Trent University

Master of Science, Computing Systems

2022 - 2023

Completed a Master of Science in Computing Systems, focusing on advanced computing topics and practical system development.

Nottingham Trent International College

Pre-Masters, Computing

2022 - 2022

Completed a Pre-Masters in Computing to prepare for postgraduate study in computing disciplines.

University of Leicester

Bachelor of Science, Computer Science

2018 - 2021

Earned a Bachelor of Science in Computer Science with specialisation in software engineering, mobile app development, and systems analysis and design.