Fahimah Nsingo
@fahimahnsingo
Analytical operations professional driving data-led process improvements and customer experience.
What I'm looking for
I am an analytical and detail-oriented operations professional with a background in business operations, customer experience, and administrative support. I specialise in gathering and interpreting data, identifying process inefficiencies, and collaborating with cross-functional teams to implement effective, measurable solutions.
My recent roles include complaints and customer service management where I led investigations into customer issues, initiated strategic improvement initiatives, and used data to reduce complaints and improve satisfaction. I am proficient with Excel, CRM and data reporting tools, and I bring a practical, service-design mindset to continuous improvement and stakeholder communication.
Experience
Work history, roles, and key accomplishments
Receptionist & Administrative Assistant
Fahms Bed and Breakfast
May 2018 - Present (7 years 5 months)
Managed bookings, check-ins and record keeping remotely using Excel, developing tracking systems for occupancy and monthly tourism reporting while supporting daily operations.
Complaints Accounts Manager
Foundever
Nov 2024 - Apr 2025 (5 months)
Investigated over 200 customer complaints and led system improvements that reduced complaints by 15% while driving a 22% increase in customer satisfaction through cross-team initiatives.
Customer Service Advisor
Foundever
Aug 2024 - Nov 2024 (3 months)
Implemented a priority system and software tools that reduced query resolution time by two working days and improved tracking of customer interactions and service trends.
Administrative Assistant
DA Languages Ltd
Jan 2024 - Jun 2024 (5 months)
Analyzed booking system data to identify scheduling trends and implemented process improvements that enhanced interpreter and client scheduling efficiency.
Student Warden
The Rise
Dec 2022 - Sep 2023 (9 months)
Resolved after-hours accommodation issues, liaised with emergency services as needed, and tracked resident complaints to improve response speed and satisfaction.
Education
Degrees, certifications, and relevant coursework
Nottingham Trent University
Master of Science, Computing Systems
2022 - 2023
Completed a Master of Science in Computing Systems, focusing on advanced computing topics and practical system development.
Nottingham Trent International College
Pre-Masters, Computing
2022 - 2022
Completed a Pre-Masters in Computing to prepare for postgraduate study in computing disciplines.
University of Leicester
Bachelor of Science, Computer Science
2018 - 2021
Earned a Bachelor of Science in Computer Science with specialisation in software engineering, mobile app development, and systems analysis and design.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Interested in hiring Fahimah?
You can contact Fahimah and 90k+ other talented remote workers on Himalayas.
Message FahimahFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
