At Bluecraft Consulting, I support small businesses and individual clients with endpoint setup, Microsoft 365, and network troubleshooting. I traced recurring Outlook sign-in failures across 15+ client mailboxes to cached credentials and Entra ID MFA registration conflicts, then documented the findings to reduce repeat tickets.
I also built and administered a Windows Server and Active Directory domain in VirtualBox, covering domain joins, user management, Group Policy, and shared-folder permissions. In GLPI, I manage L2 incidents and document their investigation, escalation, remediation, and resolution validation.
Previously, at V.J. Salomone Group, I supported 100+ users across Microsoft 365, Windows devices, applications, and network connectivity. I resolved more than 90% of Level 1 incidents without escalation and created guides for recurring issues.
