Open to opportunities

Oluwatobi Akintobi

@oluwatobiakintobi

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Lead IT Support Specialist with 7+ years delivering enterprise remote and on-site technical support.

Nigeria

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What I'm looking for

I’m looking to lead and deliver high-quality IT support in enterprise environments—troubleshooting complex hardware, Windows, and Microsoft 365 issues, improving IT service delivery, and coaching teams through clear documentation and root-cause analysis.

I’m a Lead IT Support Specialist with over 7 years of experience delivering remote and on-site technical support in enterprise environments. I diagnose and resolve hardware and software issues, manage high-volume support requests, and maintain accurate documentation through ticketing systems, while collaborating cross-functionally to improve IT service delivery.

In my recent roles, I’ve managed websites and facilitated IT payments, oversaw hosting services (domain configuration, email setup, and server monitoring), and created/troubleshot WordPress bugs for optimal performance. I’ve also provided Level 2 support for Microsoft 365 (Exchange Online, Office 365 tenant issues, email migrations, and DNS/domain configuration with SLA compliance) and for Windows enterprise environments (activation/performance, RDS, printers, AD, GPO, and virtualization tools like VMware, Citrix, Azure, and Hyper-V).

Experience

Work history, roles, and key accomplishments

Current

IT Specialist (Lead)

Current

Chocolate City Group

Mar 2023 - Present (3 years 4 months)

Installed, configured, and troubleshot hardware, software, and networks across Mac and Windows, providing Tier 1–2 remote and on-site support. Managed ticket logging, ISP/vendor relationships, security/compliance, and hosting/email and WordPress maintenance.

IT Support hardware troubleshooting Network Troubleshooting Windows Support Remote Support On Site Ticketing Systems Problem Management Data Security Compliance Website Management WordPress Hosting Services Domain Configuration Root Cause Analysis User Training

Technical Support Engineer (M365)

TEK Experts Nigeria Ltd

Jan 2023 - Mar 2023 (2 months)

Provided advanced troubleshooting for Exchange Online and Office 365 tenant issues using remote support techniques. Supported email migrations, DNS/domain configuration, ensured SLA compliance, and escalated complex cases when needed.

Microsoft 365 Exchange Online Office 365 Tenant Support Remote Support Email Migration DNS Domain Configuration SLA Diagnostics

Technical Support Engineer (Windows)

TEK Experts Nigeria Ltd

Feb 2022 - Dec 2022 (10 months)

Resolved Windows enterprise activation and system performance issues and supported Windows server infrastructure. Managed AD, GPO, and virtualization tooling, and troubleshot activation, performance, and related system errors.

Enterprise Support Windows Server Printer Support Virtualization VMWare Citrix Azure Hyper V System Error Log Review Diagnostics

Technical Support Engineer (M365/Win)

TEK Experts Nigeria Ltd

Oct 2020 - Jan 2022 (1 year 3 months)

Delivered voice and chat technical support for Microsoft 365 users and Windows 10 users, providing advanced troubleshooting for Microsoft Office and Windows 10 issues. Maintained detailed case notes and resolved customer-reported problems across the EMEA region.

Microsoft 365 Support Voice support Chat Support Remote Diagnostics Customer Support Troubleshooting EMEA Support

IT Support Specialist

Stirling Wallace Consulting Ltd

Dec 2017 - Jun 2020 (2 years 6 months)

Performed technical research and provided IT support to clients and trainees, including installation, configuration, and troubleshooting of IT equipment and networks. Conducted routine maintenance, servicing, and equipment replacement to reduce IT budgets, and supported training for new users.