At CubEx Nigeria, I managed 40+ customer accounts across onboarding, product adoption, support, retention and account growth. I led the transition from a messaging-based transaction process to CubEx’s mobile app, resulting in 87% customer retention.
I redesigned response and prioritization workflows, reducing first-response time by 80%. Stronger follow-up and escalation processes helped reduce customer wait time by 45% while maintaining a 4.8/5 CSAT.
At AR Resources, I coordinate strategic initiatives across government agencies and private-sector partners. I developed a centralized operational dashboard and introduced follow-up routines that improved approval turnaround and stakeholder response times.
I’ve also built hands-on Customer Success systems using HubSpot, Freshdesk, Zendesk, ClickUp and Zapier, covering onboarding, support tickets, escalations and operational reporting.
