Open to opportunities

AFOKEOGHENE NTUKA

@afokeoghenentuka

Detail-oriented professional combining customer support, business development, and administrative support to boost efficiency and client satisfaction.

Nigeria

Message

What I'm looking for

I’m looking for a remote-first role where I can combine CRM-driven customer support, business development, and meticulous record keeping to resolve inquiries fast, improve workflows, and help grow client accounts through data-backed proposals.

I’m a detail-oriented professional with over 7 years of experience in Customer Support, Business Development, and Administrative Support. I’m known for managing Digital Workflow and Record Keeping in remote-first environments to drive efficiency, accuracy, and consistently high client satisfaction. I leverage CRM Software and Digital Workflow Solutions to resolve client inquiries and maintain strong service quality across diverse sectors.

Currently, I work as a Business Development Officer at PRISMS HEALTHCARE LTD, where I design and execute marketing strategies and manage Data Management to support growth targets and customer support goals. I maintain long-term client relationships, use CRM Software to track engagement and personalize communication, and respond to corporate inquiries with tailored business proposals. I also serve as the Founder and Lead Writing Specialist at TEEOLIVIA WRITING SERVICES, delivering ATS-optimized documents and business reports while using Digital Workflow and LinkedIn profile optimization to enhance client visibility.

Earlier roles strengthened my ability to turn structured data into better outcomes. At CITISERVE LIMITED, I resolved inquiries via email support and live chat, improving client satisfaction scores by 20%, while managing onboarding data and streamlining digital workflows. Before that, I supported revenue growth as a Sales Executive at BENIN ELECTRICITY DISTRIBUTION COMPANY and IROKO PARTNERS LIMITED—exceeding monthly sales targets, preparing sales reports and market analysis, and maintaining accurate records across client transactions.

Experience

Work history, roles, and key accomplishments

Current

Community Outreach Volunteer

Current

Lagos Food Bank Initiative

Oct 2025 - Present (9 months)

Support community members through remote social outreach to identify and address grassroots needs. Coordinate community activities and maintain record keeping to evaluate the impact of digital workflow solutions.

Community Outreach Remote Operations Record keeping Administrative Support

Current

Founder and Lead Writing Specialist

Current

Teeolivia Writing Services

Aug 2025 - Present (11 months)

Provide administrative and email support for international clients, including ATS-optimized documents and business reports. Optimize client visibility via LinkedIn profile/personal branding and maintain multi-client operations using efficient record keeping.

Administrative Support Email Support Live Chat Digital Communication ATS Optimized Documents ATS Personal Branding Record keeping Remote Operations Client Relationship Management

Current

Business Development Officer

Current

Prisms Healthcare Ltd

Nov 2023 - Present (2 years 8 months)

Design and execute marketing strategies while managing data processes aligned with growth targets and customer support goals. Use CRM software to track engagement, respond to corporate inquiries with tailored proposals, and support compliance/credit management through accurate record keeping.

Business Development Marketing Strategy Data Management CRM Software Client Relationship Management Proposal Development Customer Support Compliance Credit Management Financial Record Keeping

Customer Service Officer

Citiserve Limited

Dec 2022 - Nov 2023 (11 months)

Resolve customer inquiries and complaints via email support and live chat, improving client satisfaction by 20%. Manage onboarding and service request data, maintain CRM-based record keeping, and streamline digital workflows for technical support tickets.

Customer Support Email Support Live Chat Data Management Record keeping CRM Systems Customer Onboarding

Sales Executive

Benin Electricity Distribution Company

Dec 2020 - Oct 2022 (1 year 10 months)

Exceed monthly sales targets by prospecting and using customer support techniques to convert leads into long-term accounts. Prepare sales reports and market analysis, maintain record keeping for client transactions, and coordinate with regional teams to optimize digital workflow for account activation and service delivery.

Sales Prospecting Lead Conversion Customer Support Sales Reporting Market Analysis Record keeping Account Activation Service Delivery

Sales Executive

Iroko Partners Limited

Nov 2018 - Sep 2020 (1 year 10 months)

Drive sales growth through strategic marketing and email support campaigns with consistent follow-up for lead nurturing. Manage lead generation via social media, maintain financial records and sales databases, and collaborate on remote campaigns to increase brand awareness and customer acquisition.